Business Development (Hinterland / Shipping Development)

1. Hinterland Market Development

• Conduct comprehensive studies of Batam industrial landscape, logistics corridors and cargo flows to identify potential business opportunities.
• Develop and maintain a database of manufacturers, exporters, importers, logistics companies, freight forwarders and industrial estates within Batam and the surrounding region.
• Identify emerging industries, investment projects and manufacturing expansions that could generate future cargo through terminal.
• Monitor cargo migration trends, competitor developments and logistics patterns to formulate business development strategies.

2. Customer Acquisition & Relationship Management

• Build and maintain strong relationships with cargo owners, shipping lines, freight forwarders, NVOCCs, trucking companies, depot operators and logistics service providers.
• Identify and pursue new cargo opportunities, including containerized, breakbulk, project cargo and other potential business segments.
• Develop commercial proposals and coordinate with internal stakeholders to secure new business.
• Maintain regular customer engagement to understand market challenges and identify opportunities for service improvement.

3. Industry & Government Engagement (Optional)

• Represent the company in local business chambers, industry associations, logistics forums and government engagement sessions.

• Build strategic relationships with organizations such as:

  • BP Batam
  • KADIN Batam
  • APINDO
  • INSA
  • ALFI/ILFA
  • Industrial Estate Management Companies
  • Customs and other relevant government agencies

• Participate in seminars, exhibitions, and networking events to enhance the terminal's market presence.

4. Market Intelligence

• Monitor local and regional economic developments, investment activities, trade policies and infrastructure projects that may influence cargo demand.
• Conduct competitor benchmarking on port services, tariffs, service offerings and operational capabilities.
• Prepare periodic market intelligence reports highlighting business opportunities, market risks and strategic recommendations for management.

5. Business Strategy Development

• Develop strategies to increase Batam hinterland cargo through the terminal.

• Identify opportunities to convert existing cargo flows from competing ports and logistics channels.

• Support the development of new shipping services, logistics solutions and value-added services. (optional)

• Work closely with Commercial division to formulate customer acquisition and retention strategies.

6. Reporting & Performance Monitoring

• Maintain an active sales pipeline and opportunity tracker.

• Prepare monthly reports covering:

  • New business opportunities
  • Customer engagement activities
  • Market developments
  • Competitor updates
  • Potential cargo volumes
  • Progress of strategic initiatives
  • Number of customer visits and stakeholder engagements.
  • Number of industrial estates and manufacturers surveyed.
  • Number of business opportunities converted into commercial discussions or contracts.
  • Quality and timeliness of market intelligence reports.
  • Customer satisfaction and relationship development.

Qualifications

• Bachelor's degree in Business, Logistics, Maritime Studies, Supply Chain Management or a related discipline.

• Minimum 3-5 years of experience in business development, shipping, logistics, freight forwarding.

• Strong understanding of Indonesia's logistics industry and Batam's industrial ecosystem is an advantage.

• Excellent networking, negotiation, and stakeholder management skills.

• Strong analytical, presentation and report-writing abilities.

• Proficient in English and Bahasa Indonesia; Mandarin is an added advantage.

Placement: Batam, Riau Island