Business Development Manager (BDM)

We are seeking an ambitious, results-driven Business Development Manager (BDM) to lead our client acquisition strategy and drive business growth. In this role, you will be responsible for identifying high-potential target markets, generating B2B leads, reaching out to decision-makers, delivering tailored service pitches, negotiating contract terms, and closing BPO outsourcing contracts.

The ideal candidate possesses a proven track record in B2B sales within the BPO/ITES sector, exceptional negotiation skills, and a strategic mindset to win new processes and long-term clients.

Key Responsibilities1. Lead Generation & Prospecting

• Proactively identify, research, and target prospective enterprise and SMB clients across target regions (e.g., US, UK, Australia, Europe, or domestic markets).
• Conduct multi-channel outbound outreach (cold calls, personalized email campaigns, LinkedIn Sales Navigator, networking, and industry events) to build a healthy pipeline.
• Qualify inbound and outbound leads based on business fit, outsourcing readiness, and service alignment (e.g., Customer Support, Technical Support, Back-Office Processing, Telemarketing, Finance & Accounting).

2. Client Engagement & Pitching

• Initiate contact and build rapport with key decision-makers (CXOs, VPs of Operations, Procurement Heads, Customer Experience Directors).
• Conduct thorough discovery calls to understand prospective clients' pain points, operational workflows, and cost-reduction goals.
• Present customized BPO proposals, service demonstrations, and value propositions highlighting our operational capabilities, SLA commitments, and ROI.
• Lead RFP/RFI responses and prepare comprehensive commercial proposals in coordination with solutioning and operations teams.

3. Contract Negotiation & Deal Closure

• Lead end-to-end deal discussions, pricing strategies (e.g., per FTE, hourly, transactional, outcome-based pricing), and contract negotiations.
• Address client concerns, handle objections, and negotiate mutually beneficial terms including SLAs, scope of work (SOW), and payment structures.
• Successfully close new BPO process contracts and ensure seamless handoff to the Operations and Client Onboarding teams.

4. Relationship Management & Market Intelligence

• Maintain strong, long-term relationships with new and prospective clients to explore account expansion and upselling opportunities.
• Stay updated on BPO market trends, competitor offerings, pricing strategies, and emerging industry demands (e.g., E-commerce, FinTech, Healthcare, Logistics).
• Maintain accurate sales tracking, opportunity pipelines, and client interaction logs in the company CRM.

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (MBA is a plus).
• Experience:
• 3 to 7+ years of hands-on B2B sales/business development experience specifically within the BPO / ITES / Contact Center industry.
• Demonstrated track record of achieving/exceeding sales targets and closing outsourcing contracts.
• Core Competencies:
• BPO Domain Knowledge: Deep understanding of BPO operational delivery, service-level agreements (SLAs), and pricing models.
• B2B Sales & Negotiation: Strong consultative selling skills with the ability to negotiate high-value contracts.
• Outbound Sales Proficiency: Skilled in using CRM platforms (Salesforce, HubSpot) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo).
• Communication: Exceptional verbal and written English communication, presentation, and interpersonal skills.
• Self-Motivated & Target-Driven: Goal-oriented mindset with high resilience in cold outreach and deal pursuit.

Preferred Qualifications

• Experience selling BPO services to offshore/international clients (e.g., US, UK, Canada, Australia).
• Existing network of business contacts and decision-makers in key outsourcing verticals.

What We Offer

• Competitive base salary + attractive uncapped sales commission/incentive structure.
• Opportunities for rapid career progression in a growing organization.
• Comprehensive health benefits, paid time off, and flexible working arrangements.

Pay: ₹20,000.00 - ₹58,534.94 per month

Work Location: In person