Business Development Manager

About the role

Business Development Manager to plan, organise, direct, control and coordinate growth strategy across premium segments, new business opportunities and strategic partnerships, promotion and commercialisation of new products, services and guest experiences, and Total Quality Management (TQM) initiatives aligned to ISO systems.

Key responsibilities

• Market development: define target segments, value propositions, pricing and distribution
• Partnerships: source, negotiate and manage DMC/tour operator/luxury consortia relationships; deliver joint marketing and accounting plans
• Product and experience: scope, pilot and launch premium, margin accretive offerings (wellness, spa, interpretive nature experience, F&B concepts)
• Commercial leadership: own revenue/margin KPIs, pipeline and forecasts; develop capex/ROI cases and promotional calendars
• Brand and promotion: guide sales collateral, content and trade/show presence reflecting sustainability and ISO credentials
• Governance: embed ISO 9001/45001/14001 processes, risk and continuous improvement with cross functional teams
• Team enablement: coach operations/spa/F&B/reservations to deliver remote location excellence

About you

• 10+ years' success growing high end lodges/retreats or comparable luxury hospitality assets
• Demonstrated experience living and working in remote locations with complex logistics
• Tertiary qualification in Tourism/Hotel Management (or related)
• Depth in hotel and spa management, ancillary revenue design and guest experience development
• Evidence of leading or operating within ISO aligned/TQM systems (quality, H&S and environmental)
• Strong commercial acumen (P&L, yield, contracting, negotiation) and project leadership of refurbishments/new builds
• Excellent stakeholder communication; confident presenter; data driven with CRM/Automation/BI literacy

About us

Rainforest Retreat is an eco-luxury destination in Franz Josef, West Coast. We've recently achieved triple ISO accreditation (ISO 9001, 45001 and 14001) and are building on strong domestic and international demand for premium, residential nature led experiences.