Business Development Manager

About Luminarix

Luminarix is a fast-growing fintech company transforming the way businesses make and receive payments. We foster a collaborative, agile, and innovative work environment where every team member has the opportunity to make a meaningful impact and grow their career.

About the Role

The BD Manager will provide support to the full commercial lifecycle at Luminarix – from prospecting and closing new merchants through to ongoing account servicing and relationship management. This is a hybrid sales / KAM role central to Luminarix's commercial engine, with additional scope to provide market intelligence and go-to-market support.

Responsibilities

1. New Business Development

• Sales pipeline support: prospecting, qualification, proposal, negotiation, and close across international direct merchants, PSPs, and local merchants.

• Build and maintain a structured CRM pipeline with accurate stage-tracking and forecasting.

• Develop pitch materials, pricing proposals, and commercial terms.

• Meet new-merchant acquisition and revenue targets.

1. Key Account & Relationship Management

• Serve as the point of commercial and relationship contact for onboarded merchants, from go-live onward.

• Conduct regular business reviews and check-ins to monitor account health, merchant user experience, and identify possible bottlenecks.

• Identify and execute upsell opportunities across payment channels and markets.

• Support renewals and contract amendments activities.

• Act as first point of escalation for merchant commercial concerns, coordinating with the relevant departments on operational issues (settlement, disputes) and Compliance on KYC refreshes or contract changes.

• Track account health indicators (volume trends, complaints, at-risk signals) and flag churn risk proactively.

1. Other BD Activities

• Represent Luminarix at industry events; build market/competitor intelligence.

• Support positioning and collateral development with Marketing.

• Feed merchant and market feedback into Product roadmap.

Responsibilities

• 5+ years in B2B sales, business development, or account/relationship management, ideally in banking, payments, fintech, or financial services.

• Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.

• Track record of both closing new deals and retaining/growing existing accounts.

• Comfortable operating across the full sales lifecycle – from pre to post.

• Strong commercial acumen – comfortable negotiating pricing, contract terms, and renewals.

• Excellent stakeholder management across internal (Management team, Operations, Compliance, Finance) and external (merchants, PSPs) parties.

• Comfortable with ambiguity and shifting priorities in an early-stage fintech environment.

Nice to Have

• Existing network among merchants, PSPs, or payment industry contacts in Malaysia.

• Prior experience in a combined sales + account management role, or in a startup scaling its commercial function.

• Familiarity with Malaysian payments infrastructure (FPX, DuitNow, e-wallets, Cards).