Business Development Manager

GENERAL SUMMARY:

This position will utilize 1) Business networking and customer relationship building skills 2) Understanding & knowledge of relevant domestic industry & trends coupled with specialized technical or engineering knowledge of product and process applications and 2) marketing skills required for promotional activities for Food & Beverage Products and Systems (Projects). This role is primarily for Nutrition & Health Systems and solutions sales/ marketing/ promotional activities in Indonesia. It also requires skills to collaborate with 3rd party Channel partners and System integrators for overall growth of business. Is also expected to be supporting tender (proposal) preparation for Food & Beverage Systems in Indonesia by coordinating with local contractors for site installation, electrical and automation design and supply. It is an individual contributor role for bringing in additional business in Indonesia. Performance is linked to achieving agreed business plan.

PRINCIPLE DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

·       Undertake promotional/ business development visits

·       Liaise with local distributors for SPX FLOW Food & Beverage products

·       Develop new and nurture existing customer relationships

·       Develop new & nurture existing System Integrator relationships

·       Bring in new opportunities and validate the enquiries (Bid or no Bid process)

·       Complete in association with Application Engineer (s) technical clarifications either in person, by telephone or electronically

·       Ensure compliance to ITT Flow Quotation process

·       Drive & ensure preparation of quotation documentation in a timely fashion using standard templates reflecting: -

o   Basis of design/ Duty

o   Full technical scope

o   Equipment details

o   Warranty/Guarantee clause

o   Approved commercial terms

·       Follow up on quotations and obtain feedback

·       Review technical and commercial content of client’s document

·       Achieve target for the product or product groups

·       Provide comprehensive details of product development needs to suit the local market(s)

·       Develop sales strategy

·       Inform customers of technological improvements and of the advantages to the customers of using the company's products.

·       Follow up to ensure customer satisfaction.

·       Resolve customer complaints and warranty issues.  Handle quality problems that arise in the field in a fair and equitable manner to both the customer and the company.

·       Maintain appropriate records in CRM as required by sales management and submit required reports regarding market conditions on a regular basis and take part in trade shows as requested by Sales Director.

SKILL:

·       Must have prior experience working with customers on business development/marketing/sales and technical applications.

·       Good customer relationship skill

·       Fluency in both English and Indonesian language

·       Familiar with the hygienic industry design standards.

·       Exposure to fluid handling equipment sizing/design

·       Knowledge of unit processes in dairy and beverage industries

·       Demonstrated prioritization skills and ability to manage multiple priorities within demanding time constraints.

·       Highly effective communications and influencing skills.

·       Demonstrated leadership skills and ability to succeed in a matrix, team environment.

·       Customer focus. Actions and results oriented.

·       Demonstrated customer network knowledge.

·       Knowledge of installation, operation, maintenance and repair of other industrial equipment.

·       Excellent communication skills, self-motivated, self-starter, sense of urgency, personable and well organized.  Basic PC skills, including experience using MS Word, Excel or equivalent.

·       Problem solving and analytical skills.

·       Ability to read and understand engineering flow diagrams and drawings

·       Demonstrated ability to manage staff and delegate work assignments.

EDUCATION EXPERIENCE:

Degree in Business management/ Chemical Engineering / Food Science or similar field and at least five (5) years of related experience in business development/marketing/sales of capital equipment preferably in Food & Beverage industry in the region.