Business Development Manager

Job Responsibilities:

• Ensure sales forecasts are achieved according to the agreed quarterly forecasts
• Manage BDC expenses so as to not exceed the agreed upon percentage of sales
• Ensure recording and reporting of all incoming sales inquiries.
• Produce weekly and monthly reports for the GM and other Senior Management
• Monitor advertising expense and its return on investment
• Establish performance targets for each Business Development Representative (BDR)
• Monitor and maintain BDC departments financial performance vs. budget
• Manage and lead the BDR team to achieve a minimum performance of 20% appointments from incoming calls
• Manage the BDR team to contact every unsold opportunity to measure satisfaction and to take or recommend the appropriate action
• Manage the BDR team to contact every sold customer in accordance with dealership and OEM standards
• Manage the BDR team to contact all customers during the survey period in accordance with dealership and OEM standards

Job Qualifications:

• Demonstrate organizational skill and be detailed oriented
• Ability to collect and analyze appropriate performance metrics- Create appropriate reports
• Ability to recruit, train and motivate the BDR team
• Always lead by example: outgoing, personable, energetic, team player
• Ability to interact with both senior and peer managers within the dealership
• Demonstrate an understanding and devotion to the business interests of the dealership
• Ability to create and maintain a professional work environment
• Maintain standards for delivering sales opportunities to the sales and/or service departments
• High school diploma or the equivalent. College level achievement preferred
• Ability to read and comprehend instructions and information
• Five years of automotive business development center experience
• Supervisory experience preferred
• Valid driver license
• Professional personal appearance
• Excellent communication skills