Business Development Manager

Job Summary

Driving revenue growth across all sales channels. Leading and developing the sales team. Improving sales processes and operational efficiency. Taking ownership of customer escalations. Driving business development initiatives. Building a high-performance sales culture. Providing management with proactive business insights and recommendations.

Job Details

Posting Title: Business Development Manager

Location: Bangalore, Karnataka, India

Industry: Gifting

Work Experience: 5+ years

Job Type: Full time

Roles & Responsibilities

• Own monthly and quarterly sales targets.
• Improve conversion rates across inbound and outbound channels.
• Identify new revenue opportunities.
• Increase average order value and repeat customer business.
• Lead the daily sales meetings with clear action items.
• Coach and mentor all sales executives.
• Conduct weekly performance reviews.
• Monitor productivity and ensure accountability.
• Monitor CRM hygiene and pipeline health.
• Ensure all leads are assigned and followed up within SLA.
• Improve inquiry-to-order conversion.
• Reduce lead leakage.
• Develop new outbound sales initiatives.
• Explore partnerships and new customer segments.
• Build strategies for enterprise and corporate accounts.
• Launch initiatives that generate incremental revenue.
• Create and improve sales SOPs.
• Identify bottlenecks in the sales cycle.
• Recommend automation and process improvements.
• Improve coordination between Sales, Production, and Logistics.
• Own all major customer escalations.
• Ensure complaints are resolved within SLA.
• Improve customer satisfaction.

Key Skills

• Team Leadership
• CRM Management
• Pipeline Management
• Outbound Sales
• Enterprise Sales
• Process Improvement
• Customer Experience
• Cross-functional Collaboration
• SOP Development

Qualifications

• 5+ years

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