Business Development Manager

Job Summary

We are seeking a dynamic, target-driven, and industry-experienced Business Development Manager to drive business growth in the Household Goods (HHG) and Fine Arts Relocation segment. The role involves generating new business, managing client relationships, handling end-to-end sales cycles, and ensuring high-quality service delivery in coordination with operations.

The ideal candidate will have a strong knowledge of domestic and international relocation services, including packing, shipping, customs coordination, and specialized handling of high-value items such as fine arts.

Key Areas of Responsibility

1. Business Development & Revenue Generation

• Identify and develop new business opportunities in: Household Goods (Domestic & International Relocation) Fine Arts logistics (Galleries, Museums, Collectors, Auction Houses)
• Generate leads through: Corporate tie-ups, Channel partners, Direct client acquisition
• Achieve monthly and annual sales targets
• Expand client base and increase market penetration

2. Client Relationship Management

• Build and maintain strong relationships with: Corporate clients (HR, Admin teams), HNI clients for premium relocation services, Art galleries, curators, and collectors
• Understand client requirements and provide customized relocation solutions
• Ensure high client satisfaction and repeat business

3. Sales Cycle Management

• Handle end-to-end sales process: Lead generation, Requirement analysis, Site surveys (virtual/physical), Quotation preparation, Negotiation and closure
• Coordinate with operations for feasibility and pricing inputs
• Ensure timely follow-up and closure of deals

4. Quotation & Pricing Coordination

• Prepare competitive and accurate cost estimates based on: Volume, distance, mode of transport (air/sea/road), Special handling requirements (fragile, high-value items)
• Coordinate with pricing and operations teams for complex moves
• Ensure profitability and margin control

5. Fine Arts Logistics Handling

• Manage sales for specialized Fine Arts logistics including Paintings, sculptures, antiques, and exhibitions
• Understand requirements for: Custom crating, Climate-controlled transportation, Insurance and risk management
• Coordinate with specialized vendors for art handling

6. Coordination with Operations

• Ensure smooth handover of confirmed jobs to operations team
• Follow up till completion of movement
• Resolve customer concerns during transit
• Ensure SLA adherence and service excellence

7. Market Intelligence & Strategy

• Track market trends, competitor activities, and pricing strategies
• Identify new business segments and growth opportunities
• Suggest improvements in sales strategies and service offerings

8. Documentation & Reporting

• Maintain accurate records of: Leads and conversions, Client interactions, Revenue pipeline
• Prepare daily, weekly, and monthly MIS reports
• Update CRM systems regularly

Education and Background

• Bachelor's degree in business, Marketing, Logistics, or related field
• 4-8 years of experience in: Relocation industry (HHG / International moving preferred), Logistics / supply chain / fine arts logistics
• Strong understanding of: Domestic & international relocation processes, Freight forwarding (Air/Sea) basics, Customs clearance procedures

Key Competencies

• Strong sales and negotiation Skills
• Excellent communication and presentation abilities
• Client-focused approach with problem-solving mindset
• Ability to work under pressure and meet targets
• Strong coordination and multitasking skills
• High level of professionalism and integrity