Business Development Manager

About RADICA

RADICA is an AI-powered customer engagement platform helping relationship-driven enterprises connect customer data, deliver personalised engagement and drive measurable business growth across WhatsApp, WeChat, email, SMS and mobile channels.

We work with leading organizations across banking, insurance, luxury retail, hospitality and enterprise services to drive conversion and longer customer life value.

Why this role

Radica is a Hong Kong MarTech company. Our platform RI+ helps some of the region's best-known brands in retail, beauty, F&B, insurance and property run smarter, data-driven marketing — CDP, customer data, marketing automation and omni-channel messaging, all in one place. We're ISO 27001:2022 certified and built for PDPO and PIPL compliance.

We're now looking for a Business Development Manager to help us bring RI+ to the next generation of brands. This is a new-business role: your focus is on opening and winning brand-new customers.

What you'll do

• Find and open new opportunities through outbound outreach, your own network, referrals and industry events.
• Meet marketing, CRM, e-commerce, Customer Service and IT decision-makers at brands you'd genuinely enjoy working with.
• Run discovery sessions and RI+ demos together with our experienced Solution team — you're never selling alone.
• Build and manage your own pipeline in our CRM, with clear next steps and honest forecasting.
• Negotiate and close deals, then hand new accounts over smoothly to our delivery team.
• Bring market and competitor insight back to our Product and Solution teams — we act on it.

What we're looking for

• Around 3–5 years of B2B solution-selling experience — SaaS, CRM, CDP, martech, e-commerce platforms or enterprise software all count.
• A track record of new-logo wins you personally sourced and closed.
• Self-motivated in generating your own pipeline, supported by our marketing, event and webinar programmes.
• A consultative style — you can hold a real business conversation with marketing, CRM and e-commerce leaders.
• Fluent Cantonese and business English. Mandarin is a strong plus.
• Curiosity about using CRM tools and AI to work smarter, not just harder.

Nice to have (not deal-breakers):

• An existing network among Hong Kong retail, F&B, beauty, insurance, property or FMCG marketing teams.
• Experience selling data-privacy-sensitive solutions (PDPO / PIPL awareness).
• Exposure to both enterprise and mid-market accounts.

What we offer

• Competitive base salary plus uncapped commission — clear, agreed quarterly targets, with the support to hit them. [confirm range before posting]
• Ownership of new-logo growth for an established Hong Kong platform with real enterprise references.
• Close, daily collaboration with a senior Solution / Presales team — and direct access to the Managing Director.
• Hands-on exposure to AI and GenAI in a company that's actively building with it.
• A small, fast-moving team where good ideas get tried, not filed.

Benefits

• Flexible working hours and a smart-casual working environment.
• Medical insurance, health check-up and dental allowance.
• Birthday leave and team lunch allowance.
• Regular team gatherings and happy hours.
• Free snacks, drinks, coffee and even wines
• Modern Hong Kong Science Park office with an outdoor working area and sea view.
• Access to Science Park facilities, including a gym, yoga classes and shuttle bus services.