Business Development Manager

The role is responsible for delivering revenue growth by acquiring, onboarding, activating and developing corporate clients on the Lulu Money digital platform. The role holder owns an assigned corporate client portfolio and pipeline, converts qualified prospects into active transacting clients, strengthens repeat usage and maintains accurate performance reporting in line with approved targets and compliance requirements.

Revenue achievement

• Deliver assigned monthly and annual revenue, transaction value and active-client targets for the individual corporate client portfolio.
• Translate approved targets into disciplined prospecting, conversion, activation and portfolio-development plans.
• Monitor actual performance against targets, identify gaps and opportunities, and take timely action to improve revenue and repeat transactions.
• Maintain accurate revenue forecasts and provide timely performance updates covering pipeline, client activity, risks and follow-up actions.

Customer acquisition

• Build and convert a qualified pipeline of corporate prospects aligned with the approved customer acquisition plan.
• Conduct needs assessments, client meetings, presentations and platform demonstrations, and develop suitable business propositions.
• Manage prospect follow-up and coordinate required documentation, verification and onboarding activities with corporate representatives and internal stakeholders.
• Ensure all acquisition and onboarding activities follow approved communication standards, customer due diligence requirements and applicable policies.

Activation and conversion

• Manage the assigned customer journey from lead and onboarding through activation, first transaction and repeat transaction.
• Monitor and improve lead-to-onboarding and onboarding-to-active conversion across the individual pipeline and client portfolio.
• Analyze funnel drop-offs, inactivity and client behaviour, and implement focused follow-up, re-engagement and retention actions.
• Ensure corporate client complaints and onboarding or platform issues are addressed through end-to-end coordination, with complex barriers escalated promptly.

Desired Candidate Profile

5+ years of relevant experience in sales / business development role.