Business Development Manager

Who you are

• 5+ years of experience in business development, sales, or operations within the games or entertainment industry
• Proven track record of managing client relationships and closing deals in creative or technical service environments
• Strong understanding of video game development and production workflows, with familiarity across disciplines such as game development, art, audio, QA, localization, LQA, and Player Support
• Ability to identify and develop opportunities across multiple service lines and position Side as an integrated, full-service partner
• Excellent written and verbal communication skills in English
• Proficiency with CRM tools and MS Office or Google Workspace
• Self-driven, organised, and comfortable managing complex sales cycles and client relationships end to end
• Passion for video games and player experience
• Experience within Player Support is preferred but not essential
• Existing network of contacts among producers, development leads, operations managers, or game developers in the Bay Area and the rest of North America
• Experience working in or selling to AAA, AA, or mobile game studios
• Exposure to selling or delivering services across multiple disciplines (e.g. art, game audio, QA, localization, game development or co-development support)

What the job involves

• We are looking for an experienced Business Development Manager to drive growth across Side's full portfolio of video game development and production services in North America
• This is a broad commercial role responsible for winning new clients and growing existing partnerships across:
• Game Development / Codev
• Art Production
• Audio Production
• Quality Assurance (QA)
• Localization
• Localization Quality Assurance (LQA)
• Player Support
• While experience in a particular service area may be preferred depending on the role, this is not a single-service sales position
• The successful candidate will be expected to understand, represent, and sell Side's complete service offering to game developers, publishers, and other interactive entertainment companies within their assigned North American market
• Sales and Account Growth:
• Drive sustainable revenue growth through a balanced focus on new client acquisition and expansion of existing customer partnerships
• Identify, develop, and close new business opportunities within assigned accounts and markets
• Own and grow a portfolio of existing client relationships, developing a strong understanding of their business, production roadmaps, and evolving needs
• Identify opportunities to broaden Side's relationships within existing accounts through cross-selling, new service lines, and engagement with additional teams, studios, and decision-makers
• Develop and execute strategic account plans that support long-term, multi-service partnerships and sustainable growth
• Market Development:
• Identify new opportunities by tracking industry activity, production trends, emerging technologies, and changing client needs across the games market
• Build Side's presence within the assigned North American territory through targeted prospecting, relationship development, industry networking, and market intelligence
• Position Side as a strategic partner capable of supporting clients across multiple stages of the game development lifecycle
• Client Discovery and Solution Development:
• Lead client discovery conversations to understand business objectives, production needs, timelines, and commercial requirements
• Work with Side's service-line and delivery teams to develop appropriate solutions, proposals, pricing, and scopes of work
• Take a consultative approach to identifying where Side can provide additional value across both new and existing client relationships
• Internal Collaboration:
• Collaborate closely with Side's delivery teams, service-line experts, and commercial colleagues to develop integrated solutions that meet client needs
• Act as the commercial point of contact for assigned accounts, bringing in the appropriate internal specialists as opportunities develop
• Share client feedback, market intelligence, and emerging opportunities with relevant internal teams
• Pipeline and Performance Management:
• Own individual revenue and business development targets across assigned accounts and markets
• Build and maintain a healthy pipeline of qualified opportunities, manage forecasting, and maintain accurate CRM records
• Regularly review account strategy, pipeline development, and commercial performance with leadership