Business Development Manager

Business Development Manager

大客户经理

Location | 工作地点: Greater Detroit Area, Michigan

Reports to | 汇报对象: Director of Sales / General Manager, Haosen North America

所属部门: commercial Department | 销售管理部

Position Summary | 职位概述

The Business Development Manager (BDM) represents Haosen Group in front of strategic customers located in North America. This role is responsible for new business development , account growth , commercial negotiations , program execution , and after-sales coordination . The BDM acts as the single face of Haosen to OEM and Tier 1 customers, ensuring both daily responsiveness and long-term partnership development.

商业发展经理代表 豪森集团（Haosen Group）对接北美地区的核心客户，全面负责新业务拓展 、 客户关系管理 、 商务谈判 、 项目执行 及 售后协调 。作为客户的主要窗口，致力于提升客户满意度，实现北美地区的业务增长与战略合作落地。

Key Responsibilities | 岗位职责

1. Represent Haosen Group in North America | 代表豪森集团在北美客户前的角色

• Act as the official business representative of Haosen Group in customer-facing interactions across sales, project, and support activities.
• Build and maintain professional trust with engineering, purchasing, and executive contacts at customer sites.
• Ensure Haosen’s group-level capabilities, global experience, and China-North America delivery model are well communicated and understood.
• 作为豪森集团在北美客户面前的官方代表，主导销售、项目及售后互动；
• 与客户工程、采购及管理层建立稳定的专业信任关系；
• 清晰传达集团整体能力、全球交付经验及中美联动的服务优势。

2. New Business Development | 新业务拓展

• Identify automation project opportunities in ICE, EV battery, e-drive, and warehouse sectors.
• Proactively engage key customer teams to position Haosen’s solutions early in the sales cycle.
• Collaborate with HQ and local teams to prepare proposals and quotations.
• 挖掘客户在内燃机、动力电池、电驱动及仓储自动化领域的新项目；
• 在客户立项早期积极推进豪森解决方案；
• 协同集团总部与本地团队完成技术方案和商务报价。

3. Account Management | 客户关系管理

• Own the commercial and relationship responsibilities for assigned key customers.
• Conduct account reviews, manage pipelines, and support long-term strategy alignment.
• Ensure customer expectations are clearly communicated internally and met consistently.
• 全面负责所分配客户的商务与关系管理；
• 定期进行客户回顾，管理业务机会与战略发展路径；
• 准确传达客户期望，推动内部团队高效协作。

4. Commercial Negotiation | 商务谈判

• Lead pricing, terms, scope, and change discussions with professionalism and integrity.
• Draft and negotiate key commercial contracts with support from legal and finance teams.
• Balance customer satisfaction with Haosen’s financial and operational goals.
• 主导项目价格、条款、范围及变更等关键商务内容的谈判；
• 协同法务与财务团队完成合同拟定与签署；
• 在满足客户需求的同时确保公司利益最大化。

5. Program Coordination | 项目协调

• Act as the customer interface during project execution phases.
• Communicate all customer deliverables, changes, and issues to internal PM and engineering teams.
• Help manage delivery risks related to timing, cost, and quality.
• 在项目执行过程中作为客户对接人，主导交付沟通；
• 将客户需求、变更和问题准确传达给项目与工程团队；
• 协助控制交付过程中的时间、成本与质量风险。

6. Customer Satisfaction & After-Sales | 客户满意与售后支持

• Monitor satisfaction KPIs and lead efforts to improve customer experience.
• Coordinate service, warranty, and field support issues with internal and external teams.
• Collect structured feedback and support product/service improvement initiatives.
• 跟踪客户满意度指标，主动提升客户体验；
• 协调服务、质保及现场支持问题的响应机制；
• 系统性收集客户反馈，推动产品与服务的优化。

Qualifications | 任职要求

• Bachelor's degree in Engineering, Business, or related field; technical background preferred
• 5+ years of experience in key account management, sales, or project interface roles in automation or automotive sectors
• Demonstrated ability to manage international stakeholders and cross-cultural communication
• Fluent in English; Mandarin skills is a plus for HQ coordination
• 本科及以上学历，工程、商业或相关专业背景，有自动化或汽车行业技术背景者优先；
• 五年以上大客户管理、销售或项目对接经验；
• 能够协调国际团队，具备良好的跨文化沟通能力；
• 英语流利，具备中文沟通能力者更佳（便于与总部协作）。