Business Development Manager

About the Role

The Business Development Manager is responsible for managing key existing client relationships, driving revenue growth, and identifying new business opportunities within these clients. The role will also focus on working with the Sales and Marketing Director to find new clients to work with and to build strong relationships in the local area with target clients that the business has.

This role requires a strong combination of sales expertise, customer relationship management, and strategic planning to meet and exceed sales targets. The ideal candidate will be a proactive communicator who understands clients’ needs and can deliver effective solutions to maximise satisfaction and retention.

The successful candidate will have strong emotional intelligence to pick up on the unspoken cues that a customer gives and be able to react and respond accordingly to these. They will understand that sometimes you have to play the longer game to get the desired outcome you desire.

The role is customer focused and responsible for supervision of day-to-day customer relationships and service delivery. The successful candidate will have a proven track record of working within a demanding role where the balance of customer satisfaction and service delivery is critical. You will be expected to spend most days in our Croydon offices but also on site meeting our customers and building relationships with them.

About the Company

Red Door is a growing IT and Security business based in Croydon, South West London. The organisation is fast paced and delivers quality managed IT services in and around London.

The business has developed a strong reputation for providing high quality services to hundreds of organisations in the area and has ambitious plans to grow further.

Reporting to the Sales and Marketing Director, the successful candidate will be responsible for the day-to-day activities, which ensure all client requirements are fulfilled within agreed specifications.

Key Responsibilities

• Develop and maintain long-term relationships with key clients and accounts.
• Identify new business opportunities within existing accounts and through prospecting efforts.
• Generate new business opportunities through effective local outreach
• Manage the entire sales cycle, from lead generation to closing deals and post-sale follow-up.
• Upsell new solutions to existing customers based on strategic and IT audits conducted by the RedDoor technical team.
• Prepare and deliver presentations, proposals, and product demonstrations tailored to client needs.
• Collaborate with internal teams (technical, marketing, operations, finance, and customer support) to ensure seamless delivery of solutions.
• Negotiate contracts and pricing agreements in line with company policies.
• Monitor market trends, competitor activities, and customer feedback to adjust sales strategies.
• Meet and exceed quarterly and annual sales targets.
• Maintain accurate sales records and forecasts using our CRM tools
• Attend industry events, conferences, and networking sessions to promote the company’s products/services.
• Continually update and develop product and market knowledge.
• Making customers aware of suitable products available to meet their needs.
• Customer visits quarterly and creation of roadmaps.
• Monitoring when contracts are due for renewal and contacting customers with their new terms/prices for the coming year.

Key Skills / Experience Required

· Extensive experience of working within a client focussed environment.

· Very strong interpersonal, communication and people management skills

· Very strong emotional intelligence with an ability to manage your emotions and spot the signs and signals of those you work with

· A mentality of always delivering on commitments

· Positive attitude and a can-do attitude.

· Strong process experience and understanding of managing to best practice standards.

· Self-motivated and pro-active approach.

· Driving License required.

Desirable Key Skills / Experience

· Industry-related experience.

· Excellent customer service skills.

· Calm and professional approach when dealing with customers.

· Well organised and commercially aware.

· A natural ability to build customer rapport.

· Good organisational skills and ability to prioritise own workload.

· Experience of business based software and/or use of CRM based programmes

Qualifications:

• Strong track record of selling IT services and cyber security.
• 5–10 years of experience in B2B sales, account management, or business development.
• Proven track record of meeting or exceeding sales targets.
• Strong negotiation, communication, and presentation skills.
• Ability to build and maintain strong professional relationships.
• Proficiency with CRM software and MS Office Suite.
• Excellent organisational and time management skills.
• Self-motivated, results-oriented, and able to work both independently and collaboratively.
• A bachelor’s degree in Business, Marketing, or a related field is a plus but not essentials.

Preferred Skills (Nice to Have):

• Familiarity with data-driven sales approaches and pipeline management.
• Understanding of digital sales channels and marketing automation tools.

Key Performance Indicators (KPIs):

• Revenue with existing customers
• Sales revenue growth
• Client retention rate
• Customer satisfaction (NPS or CSAT scores)
• New business acquisition rate
• Accuracy of sales forecasts

Compensation and Benefits:

• Competitive base salary plus performance-based commission (Salary between £40-50k per year depending on experience with OTE of £75-80k)
• Professional development opportunities
• Mentoring and support from external and industry recognised IT sales experts

About the Company

RedDoor IT are an ambitious IT services and Cybersecurity business with a goal to double its business over the next 2 years. RedDoor has a strong existing customer base and all the foundations in place to achieve significant growth.

To find out more please visit our website www.reddoor.net

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company events

Application question(s):

• As part of your application, please provide one key point of difference you would bring to this role, and how would it help you succeed at RedDoor IT?

Work Location: In person