Business Development Manager

JOB DESCRIPTION Business Development Manager
Company: Feurite Fire and Safety Pvt. Ltd.
Industry: Fire, Safety & Industrial Safety Products
Department: Sales & Business Development
Position: Business Development Manager
Location: Kerala
Employment Type: Full-Time
Reporting to:
Job Summary
Feurite Fire and Safety Pvt. Ltd. is looking for an energetic and result-oriented Business Development Manager to develop new business opportunities, manage customer enquiries, follow up quotations, and build long-term relationships with industrial and commercial customers.
The Business Development Manager will be responsible for the complete sales cycle from identifying prospects and receiving enquiries to quotation follow-up, order conversion, customer coordination, and payment follow-up.
Key Responsibilities
1. Lead Generation & New Business Development

• Identify potential customers in industries, factories, construction companies, contractors, warehouses, hospitals, institutions and other commercial establishments.
• Generate new leads through telephone calls, WhatsApp, email, online enquiries, references and direct market approach.
• Contact prospective customers and introduce Feurite's products and services.
• Develop new customers and increase business from existing customers.
• Maintain an active sales pipeline and continuously look for new business opportunities.

2. Enquiry & Quotation Management

• Attend customer enquiries promptly and understand their exact requirements.
• Collect specifications, quantities, brands, delivery requirements and other necessary information.
• Coordinate internally for pricing and product availability.
• Prepare and send quotations to customers.
• Follow up every quotation systematically until the customer provides a clear status.
• Negotiate pricing and commercial terms within the limits approved by management.
• Convert enquiries and quotations into confirmed purchase orders.

3. Product Sales
Promote Feurite's range of fire and industrial safety products, including:

• Personal Protective Equipment (PPE)
• Safety Helmets
• Safety Shoes
• Safety Goggles & Face Shields
• Hand Protection / Safety Gloves
• Respiratory Protection
• Fall Protection Equipment
• Fire Extinguishers
• Fire Fighting Equipment
• First Aid & Emergency Products
• Spill Control Products
• Road & Traffic Safety Products
• Industrial Safety Products

The executive should continuously develop product knowledge and be able to recommend suitable products based on customer requirements.
4. Customer Relationship Management

• Maintain regular communication with existing customers.
• Develop professional relationships with purchase departments, safety officers, EHS/HSE teams, project teams and other decision-makers.
• Respond quickly to customer enquiries and requirements.
• Follow up with existing customers for repeat orders.
• Handle customer concerns professionally and coordinate internally for resolution.

5. Order & Delivery Coordination

• Verify purchase orders against quotations before processing.
• Coordinate with accounts, purchase, stores and logistics teams for order execution.
• Keep customers informed regarding stock availability and expected delivery dates.
• Follow up internally to ensure orders are delivered as committed.
• Maintain proper records of enquiries, quotations, purchase orders and customer communications.

6. Payment Follow-Up

• Follow up customer payments as per agreed credit terms.
• Coordinate with the Accounts team regarding outstanding payments.
• Follow up overdue invoices professionally and regularly.
• Assist in collecting payment commitments and resolving invoice-related issues.

7. CRM & Sales Reporting

• Update all enquiries, customer interactions, quotations and follow-up activities in the company CRM.
• Maintain accurate customer and contact information.
• Update the stage/status of every sales opportunity.
• Schedule follow-up activities without missing enquiries.
• Submit daily/weekly sales activity reports as required by management.
• Maintain sales pipeline and expected order/closure information.

Key Performance Indicators (KPIs)
Performance will be evaluated based on:

• Monthly sales target achievement
• Number of new customers acquired
• Number of qualified enquiries generated
• Quotation-to-order conversion rate
• Quotation follow-up effectiveness
• Repeat business from existing customers
• Collection/payment follow-up performance
• CRM update discipline
• Customer response time
• Overall sales pipeline development

Required Skills

• Good communication and interpersonal skills
• Strong sales and negotiation ability
• Good customer follow-up skills
• Basic knowledge of MS Excel, email and WhatsApp Business
• Ability to learn technical safety products
• Ability to prepare and understand quotations
• Good organizational and time-management skills
• Self-motivated and target-oriented
• Ability to work independently as well as with a team

Qualification
Education: Diploma / Degree / B.Com / BBA / MBA or equivalent qualification.
Experience: Previous experience in B2B sales, industrial products, PPE, fire & safety products, construction materials or similar industries will be preferred.
Fresh candidates with strong communication and sales ability may also be considered.
Preferred Candidate Profile
The ideal candidate should:

• Have a strong interest in B2B and industrial sales.
• Be comfortable making regular sales and follow-up calls.
• Be persistent in quotation and customer follow-up.
• Be willing to develop detailed knowledge of fire and safety products.
• Be comfortable working with sales targets and KPIs.
• Have a professional approach towards customers.
• Take ownership of enquiries until order closure.
• Be disciplined in maintaining CRM records and follow-up schedules.

Career Opportunity
The position provides an opportunity to develop expertise in industrial B2B sales and the fire & safety industry, with career growth based on sales performance, customer development and leadership capability.