Business Development Manager 業務拓展經理

About the role

Legacy Artisan is looking for a Business Development Manager who can close sales, lead people and apply AI to improve day-to-day sales work.

In this newly created role, you will build and directly manage a new sales team. You will connect online enquiries, customer follow-up, store appointments, quotations and closing, taking responsibility for the team's sales and gross profit. You will also personally support key client opportunities and closing, turning effective methods into practices the team can repeat.

Working with Brand Strategy, Content, Operations and IT colleagues, you will introduce AI-assisted conversation summaries, follow-up drafts and sales training to improve service quality and team efficiency.

Key responsibilities

• Build and directly manage the new sales team, participating in recruitment within approved headcount, onboarding, coaching and performance reviews.
• Manage assigned enquiries and opportunities, ensuring clear ownership and next steps, and guide the team from understanding customer needs through recommendations, quotations and closing.
• Personally handle key clients, sales conversations and negotiations, closing transactions within company authority while protecting customer trust and service quality.
• Take responsibility for team sales, gross profit and conversion, reviewing pipeline progress, forecasts, lost opportunities and improvements.
• Connect online and in-store customer journeys, coordinating handovers, stock verification, fulfilment and after-sales referrals.
• Develop AI-assisted workflows and templates for conversation summaries, follow-up messages, meeting preparation and sales practice, with human checks and team adoption.
• Maintain accurate customer and opportunity records in designated systems, and review results with Marketing, Operations and Finance.
• Develop repeat purchases, referrals and customer relationships, converting relevant brand activities and campaigns into business results.

Requirements

• At least 5 years in sales, business development or omnichannel commercial operations, including 2 years directly managing a sales team; equivalent achievements will also be considered.
• Evidence of personally closing sales and leading a team to achieve targets. Be able to explain your contribution, team size, actions and sales or gross-profit results.
• Experience connecting online enquiries with online or in-store sales, including customer follow-up, opportunity management and CRM or related systems.
• Recruitment, training or sales coaching skills. Experience building a new team or improving sales processes is an advantage.
• Experience selling high-value products or services where customer trust matters. Watches, jewellery, luxury or premium services experience is preferred.
• Practical experience applying AI tools, checking outputs, protecting customer data and assessing results, with the ability to work with technical colleagues.
• Ability to work with clients and colleagues in Cantonese and English, with Chinese and English writing skills. Mandarin is an advantage.
• A relevant business, marketing or management qualification, or equivalent practical experience. Initiative, integrity and the ability to deliver in a lean team.

Compensation and working arrangements

• Monthly base salary of HK$28,000-32,000, depending on experience, ability and interview performance.
• A performance / target-achievement bonus for the new sales team. Assessment criteria, calculation and payment terms will be set out in writing before appointment.
• Regular working hours: Monday to Friday, 11:00am-7:00pm; Saturday, 11:00am-5:00pm.
• Sundays and Hong Kong public holidays off, plus four additional days off each month.
• Existing brand, product and onboarding materials to build on, with colleagues to work alongside in developing sales methods and AI-assisted workflows.
• The opportunity to build a new team and take on greater management responsibility as results and business needs develop.

About Legacy Artisan

Founded in 2020, Legacy Artisan is a Hong Kong independent watch retail brand specialising in new, unworn watches. We are not an authorised dealer for watch brands. We believe watches can carry personal stories, and help customers choose watches they will treasure through attentive service. We are developing AI-assisted operations and customer service.

How to apply

Please email your CV, expected salary and earliest available start date to [email protected], with the subject line "Application for Business Development Manager".

Briefly describe one sales or team improvement case you personally contributed to, including your role, actions and shareable results. AI or omnichannel examples are welcome. Anonymise confidential details; do not include confidential information belonging to previous employers or clients.

Personal data provided by applicants will be treated confidentially and used only for recruitment purposes. For enquiries about how personal data is handled in this recruitment process, please contact [email protected].

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Legacy Artisan 正招聘一位能親自推動成交、帶領團隊，並善用 AI 改善銷售流程的業務拓展經理。

這是一個新設職位。你會組建及直接管理新的銷售團隊，串連網上查詢、客戶跟進、預約到店、報價及成交，對團隊的銷售及毛利成果負責。你亦會親自參與重點客戶及成交工作，把有效方法轉化為團隊可重複使用的流程。

你將與品牌策略、內容、營運及 IT 同事協作，運用 AI 輔助對話整理、跟進草稿及銷售訓練，提升團隊的服務品質與工作效率。

主要職責

• 組建及直接管理新銷售團隊，按核定編制參與招聘、入職培訓、日常教練及績效跟進。
• 承接獲分派的查詢及商機，安排主責、下一步及跟進時間，帶領團隊由理解需要、提出選擇及報價，推進至成交。
• 親自處理重點客戶、銷售對話及談判，在公司授權範圍內促成交易，兼顧客戶信任及服務品質。
• 對團隊銷售、毛利及轉化成果負責，檢視商機進度、成交預測、流失原因及改善方法。
• 建立一致的全渠道客戶體驗，協調網上與門店接手、貨況核實、交付及售後轉交。
• 建立 AI 輔助銷售流程及範本，涵蓋對話摘要、跟進訊息、客戶會面準備及銷售演練，並負責人工核查與團隊採用。
• 在指定系統維護準確的客戶及商機紀錄，定期檢視數據，與 Marketing、營運及財務共同改善成效。
• 發展回購、轉介及客戶關係，配合品牌活動及推廣，將合適機會轉化為實際業績。

入職要求

• 5 年或以上銷售、業務拓展或全渠道商業營運經驗，其中至少 2 年直接帶領銷售團隊；具同等實績者亦
• 會考慮。
• 具親自成交及帶隊達標的實績，能清楚說明本人職責、團隊規模、採取行動及銷售或毛利成果。
• 熟悉線上查詢至線下或線上成交的過程，具客戶跟進、商機管理及 CRM 或相關系統使用經驗。
• 具招聘、培訓或銷售教練能力；曾組建新團隊或改善既有銷售流程者優先。
• 具高價值產品或重視客戶信任的銷售經驗；腕錶、珠寶、奢侈品或高端服務經驗優先。
• 具 AI 工具實際應用經驗，懂得核查內容、保護客戶資料及量度效果；能與技術同事合作。
• 能以粵語及英語處理客戶和內部工作，具中文及英文書寫能力；普通話能力優先。
• 具商業、市場、管理等相關學歷或同等實務經驗；主動、重視誠信，能在精簡團隊中落實工作。

薪酬及工作安排

• 每月底薪 HK$28,000-32,000，按經驗、能力及面試表現釐定。
• 另設新銷售團隊績效／達標獎金，評核準則、計算方式及發放條件於聘用前書面列明。
• 正常上班時段：星期一至五 11:00-19:00；星期六 11:00-17:00。
• 星期日及香港公眾假期休息，另每月享有4天額外休假。
• 可承接既有品牌、商品及入職資料，並與相關同事協作建立銷售方法及 AI 工作流程。
• 參與新團隊的建立與發展，按實際成果及業務需要逐步承擔更大的管理責任。

關於 Legacy Artisan

Legacy Artisan 品牌創立於 2020 年，是植根香港的獨立腕錶零售品牌，專注全新未佩戴腕錶，並非品牌

授權經銷商。我們相信腕錶可以承載人生故事，以細心服務陪伴顧客選擇值得珍惜的腕錶，並正推進 AI

輔助營運及客戶服務。

申請方法

請將履歷、期望薪酬及可到職日期電郵至 [email protected]，主旨註明「應徵 Business

Development Manager」。

請簡述一個你親自參與的銷售或帶隊改善案例，列明本人角色、行動及可披露成果；如有 AI 或全渠道案

例，可一併提供。案例可匿名化，毋須提供前僱主或客戶的機密資料。

應徵者資料將保密處理，僅供招聘用途。如需查詢本次招聘的個人資料處理安排，請聯絡

[email protected]。