Business Development Manager

Business Development Manager-International Freight Forwarding

Location: Gurugram
Reporting To: Commercial Leadership & Managing Director
Experience: 10-15 years, including 7+ years in international freight-forwarding business development
Industry: Freight Forwarding / Logistics

Role Overview
A leading international freight forwarding company is seeking an experienced and well-connected Business Development Manager to build India- and China-origin freight business from the ground up.
This is a hands-on, individual-contributor role. Ideal candidate must be comfortable with direct market development, prospecting, agent follow-ups, rate coordination, reporting and day-to-day commercial groundwork.
This is not a senior people-management position, but a market-building role designed to create profitable business and support a future independent India presence.

Priority Trade Lanes
Core: India-China, China-India, India-Middle East, China-Middle East, China-US, India-US, India-Canada and China-Canada.

Emerging: India-UK and India-Thailand.

Key Responsibilities

• Build profitable export, import and cross-trade business across priority and emerging trade lanes.
• Identify and approach shippers, exporters, importers, overseas agents and referral partners.
• Promote India- and China-origin freight business to selected global regions and priority corridors.
• Close contract rates with carriers, co-loaders, agents and customers across air freight, ocean freight and related services.
• Manage buy rates, sell rates, FOB-origin charges, local charges and lane-wise margins to protect profitability.
• Use WCA, local market contacts and origin-based business leads to develop agent and shipper opportunities.
• Work with the existing local operating partner for operational execution while identifying additional local partners where needed.
• Convert shipper and agent relationships into recurring import, export and cross-trade traffic.
• Define and supervise the sales-to-operations workflow from enquiry, quotation and rate confirmation through booking, documentation, execution, invoicing and post-shipment follow-up.
• Ensure every confirmed booking is handed over through a clear process, with shipment details, rate approvals, documentation, escalation ownership and follow-up responsibilities defined.
• Resolve pricing, service, documentation, capacity and contractual escalations.
• Maintain daily, weekly and monthly reports covering pipeline, quotations, bookings, shipment status, revenue, gross profit, conversion, lane performance and service issues.
• Support the phased development of a scalable and increasingly independent India business model.

Candidate Profile

• 10-15 years of international freight-forwarding or cross-border logistics experience.
• Strong air freight, ocean freight, export/import and cross-trade knowledge.
• Proven exposure to India-China, China-India, Middle East, US and Canada lanes; India-UK and India-Thailand exposure is advantageous.
• Existing relationships with shippers, exporters, importers, overseas agents, carriers, co-loaders and forwarding networks.
• Strong ability to sell directly to shippers and overseas agents.
• Proven capability in contract-rate negotiation, buy/sell pricing, FOB-origin charges, local charges and lane-wise margin management.
• Strong understanding of India export documentation, origin operations and local market realities.
• Experience with WCA or comparable forwarding networks is strongly preferred.
• Comfortable working independently, starting from zero and handling hands-on business-development groundwork.
• Able to coordinate effectively with overseas leadership, local operating partners and internal operations teams.
• CRM experience, preferably Salesforce or equivalent, is preferred.

KPIs / Performance Metrics

• New shipper, agent and referral accounts secured
• Revenue, shipment-volume and gross-profit growth across priority lanes
• Contract rates and profitable buy/sell margins secured
• Growth in recurring India- and China-origin import, export and cross-trade traffic
• Active overseas-agent partnerships and reciprocal business generated
• Quote-to-booking conversion and lane-wise win rate
• Quality of booking handover and commercial-to-operational workflow
• Daily, weekly and monthly reporting discipline
• Resolution of pricing, service, documentation and operational escalations
• Progress toward a scalable India business model

Global Wave Dynamics
www.globalwavedynamics.com | [email protected]