Business Development Manager

Position Overview

The Business Development Manager at Kustom US, Inc. is a dynamic role focused on driving revenue growth at the local level for our premier restoration services company, specializing in residential and commercial markets. This position requires a proactive, results-driven professional with a strong background in B2B sales, exceptional relationship-building skills, and a passion for partnering with operations to support local market expansion. The ideal candidate will excel in identifying opportunities, closing deals, and ensuring client satisfaction to achieve ambitious sales targets and contribute to Kustom’s growth.

Key Responsibilities

The Business Development Manager will perform the following duties, along with additional tasks as assigned by management to meet business needs:

Local Sales Strategy & Execution

• Develop and implement a territory-specific sales plan to achieve revenue targets for residential and commercial restoration services, including water, fire, mold, and storm damage solutions.

• Identify and pursue new business opportunities through proactive prospecting, cold calling, networking, and referrals within the assigned territory. Client Relationship Management

• Build and maintain strong relationships with local commercial clients (e.g., property managers, facility directors) and residential clients (e.g., homeowners, insurance adjusters).

• Educate clients on Kustom’s restoration services, tailoring solutions to meet their specific needs and ensuring exceptional service delivery. Partnership with Operations

• Collaborate closely with local operations teams to align sales efforts with project execution, ensuring seamless delivery of restoration services and client satisfaction.

• Partner with operations to identify local growth opportunities, streamline project handoffs, and enhance service offerings based on market demands. Sales Presentations & Deal Closure

• Prepare and deliver compelling sales presentations and proposals to showcase Kustom’s value proposition.

• Negotiate and close contracts, consistently meeting or exceeding quarterly and annual sales targets. Industry Engagement & Networking

• Represent Kustom at local industry events, trade shows, and community gatherings to generate leads and enhance brand visibility in the restoration sector.

• Build a strong local network of industry contacts, including insurance professionals, property management firms, and community stakeholders. Market Analysis & Opportunity Identification

• Monitor local market trends, competitor activities, and client needs to identify emerging opportunities for residential and commercial restoration services.

• Leverage insights to refine sales strategies and capitalize on untapped market potential. CRM & Reporting

• Maintain accurate and up-to-date records of sales activities, client interactions, and pipeline progress in Salesforce.

• Provide regular sales reports and forecasts to leadership, aligning with company goals and offering actionable insights.

Competencies and Skills Required

• B2B & B2C Sales Expertise: Proven ability to drive revenue growth through effective sales strategies in both commercial and residential markets.

• Relationship Building: Exceptional interpersonal skills to foster trust-based relationships with local clients, including property managers, homeowners, and insurance professionals.

• Industry Knowledge: Strong understanding of restoration services (e.g., water, fire, mold, storm damage) and familiarity with local market dynamics.

• Collaboration with Operations: Ability to partner effectively with operations teams to ensure seamless project delivery and support local growth initiatives.

• Negotiation & Deal Closure: Demonstrated success in negotiating contracts and closing deals to meet or exceed sales targets.

• CRM Proficiency: Experience using Salesforce or similar CRM platforms to manage client relationships and track sales performance.

• Communication & Presentation: Outstanding verbal and written communication skills for client engagements, presentations, and internal collaboration.

• Adaptability & Initiative: Thrives in a fast-paced environment, with a proactive approach to identifying and pursuing local business opportunities.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field; equivalent experience considered.

• 3+ years of experience in B2B sales, preferably in restoration, construction, or related industries, with a focus on local market growth.

• Proven track record of achieving sales targets and managing client relationships at the local level.

• Experience collaborating with operations teams to support service delivery and growth initiatives is a plus.

• Proficiency in Salesforce or similar CRM platforms.

• Valid driver’s license and willingness to travel within the assigned territory as needed. Physical Requirements & Working Conditions

• Mobility & Travel: Ability to travel frequently (up to 50% of the time) for client meetings, industry conferences, and trade shows, involving air travel, driving, and extended periods of standing or walking.

• Office Work: Prolonged periods of sitting at a desk and working on a computer for tasks such as CRM management, report preparation, and virtual client meetings.

• Communication: Must effectively communicate via phone, video conferencing, and in-person presentations, requiring clear speech and hearing capabilities.

• Light Lifting: Occasional lifting of materials (e.g., marketing collateral, presentation equipment) up to 20 pounds.

• Visual Acuity: Ability to read and analyze documents, computer screens, and data reports for extended periods.

• Work Environment: Office-based, with frequent travel to client sites, industry events, and conferences.

• Schedule: Full-time position with flexibility to accommodate client meetings across different time zones, which may include evenings or weekends during peak sales cycles or events.

• Technology Requirements: Must have reliable access to high-speed internet and proficiency with virtual collaboration tools (e.g., Zoom, Microsoft Teams) for remote work and client interactions.

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

• A Culture That Wins Together - Teamwork, integrity, and a growth mindset define us
• Competitive Compensation - Paid weekly
• Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more
• Real Career Growth -Training, mentorship, and advancement opportunities to move into roles across the company