Business Development Manager

About the Role:

This role drives the acquisition of New To Bank customers for consumer durables loans and while simultaneously governing the financial backbone of the project. This involves acting as the core operational bridge between Flipkart, its technical service provider, and partner lenders. It involves leveraging digital channels and advanced analytics to identify and onboard "New to Bank" individuals. The position contributes significantly to financial inclusion by making credit accessible, managing the entire customer journey from lead generation to disbursement, and overseeing the

P&L for this high-growth segment within a FinTech environment.

About the team:

The Flipkart Fintech team focuses on building and expanding financial services for its vast customer base and sellers.

Fintech Vertical is increasingly venturing into lending products, including Credit For All, Two Wheeler Financing,

Insurtech, Co Brand Cards and more often through partnerships with banks and NBFCs.. Their goal is to simplify

financial access for millions of Indians and integrate financial services deeply within the e-commerce ecosystem.

You are Responsible for:

● Process Optimization: Improve loan processing efficiency and speed by optimizing origination, underwriting,

and disbursement workflows, ultimately minimizing turnaround times.

● Daily Reconciliation: The primary objective is to maintain the daily integrity of financial data flows between

Flipkart and lending partners. Execute daily comparison of all finalized EMI order data between lender

disbursement records and Flipkart's Account Receivables (AR)

● Discrepancy Management: This involves investigating and resolving all variances detected in the daily

reconciliation process. Investigate the root cause (e.g., system failure, incorrect status update, or timing

difference) for every identified variance.

● Monthly Billing & Settlement: Manage the periodic financial closure and fund transfer process with lending

partners. Consolidate reconciled monthly data to generate formal billing statements for platform fees and

service charges owed by the lenders.

● Financial Reporting (MIS): Preparation and circulation of critical financial and operational performance data.

Prepare standardized Monthly Information System (MIS) reports detailing key financial metrics (e.g.,

disbursement volume, revenue realization).

● Compliance & Complaint Resolution: Maintain regulatory adherence and manage high-priority customer

escalations. Ensure all financial operational flows and processes strictly adhere to internal policies and

relevant regulatory guidelines (e.g., RBI guidelines for digital lending partners).

● Audit & Governance: Ensure operational readiness and strong control documentation for external review.

Compile and organize all necessary financial flow documentation, including reconciliation logs and

settlement proofs, for internal and external audit purposes.

● Operational & Query Resolution: Serve as the Subject Matter Expert (SME) and maintain operational

documentation. SOP Management: Document, update, and maintain comprehensive Standard Operating

Procedures (SOPs) for all core operational and financial processes. SME Role: Serve as the definitive

Subject Matter Expert for all complex, non-standard financial and operational queries from internal teams

(e.g., Finance, Tech) and external partners.

● Process Optimization and Automation: This moves beyond just documenting current processes (SOPs) to

actively driving efficiency and scalability. Conduct regular deep-dive analyses of operational workflows (e.g.,

discrepancy resolution cycle time, settlement processing duration) to identify bottlenecks and points of

failure.

● Financial Risk and Loss Management: This involves proactively identifying, mitigating, and reporting

operational risks that could lead to financial losses. Risk Identification: Establish a comprehensive risk matrix

specifically for the Flipkart EMI program, covering risks like fraud, settlement delays, reconciliation failures,

and regulatory compliance breaches.

To succeed in this role – you should have the following:

● Strong understanding of the Indian lending landscape.

● Expertise in risk assessment, and portfolio management.

● Proficiency in reconciliation, reporting & complaint resolution

● Excellent communication & presentation skills.

● Ability to drive digital transformation and process automation in lending operations.