Business Development Manager

Job Description: Business Development Manager

Department: Sales & Business Development

Reports To: President; transitioning to VP of Sales

Employment Type: Full-Time

Location: Remote, United States

Travel Requirements: Occasional travel for client meetings, conferences, training, and company events

Base Salary Range: $65,000-$75,000 annually, plus performance-based incentives

Position Summary

The Business Development Manager supports new business acquisition and revenue growth for GCommerce's Strategic Services and Data & Intelligence solutions. This position is responsible for coordinating sales activities, developing proposals and presentations, managing prospective client communications, and supporting the advancement of opportunities through the sales pipeline.

The position works closely with executive leadership and internal department leaders to translate prospective client needs into strategic service recommendations, scopes of work, and commercial proposals.

Initially, the role will focus on supporting executive-led sales opportunities while developing the industry knowledge, commercial expertise, and sales capabilities necessary to independently manage and close new business.

Over time, the Business Development Manager is expected to assume increasing responsibility for prospect development, opportunity management, solution development, and individual revenue generation.

Essential Duties and Responsibilities

1. Business Development & Opportunity Management

• Support the identification, qualification, development, and advancement of new business opportunities.
• Coordinate prospect meetings, discovery calls, presentations, and follow-up activities.
• Participate in prospect discussions to understand business objectives, challenges, budgets, and service requirements.
• Maintain consistent communication with prospective clients throughout the sales process.
• Track sales activities, opportunities, deal stages, and next steps within HubSpot.
• Ensure timely follow-up and progression of opportunities through the sales pipeline.
• Support the development and execution of business development strategies and prospecting initiatives.
• Progressively assume ownership of qualified opportunities and individual sales targets.

2. Proposal Development & Solution Design

• Manage the development of new business proposals, presentations, RFP responses, and supporting sales materials.
• Collaborate with internal department leaders to gather strategic recommendations, service requirements, resource estimates, and supporting information.
• Assist in developing recommended service scopes and commercial proposals aligned with prospective client objectives.
• Learn and apply GCommerce's pricing methodologies, service structures, and profitability guidelines.
• Prepare preliminary pricing recommendations and scopes of work for leadership review and approval.
• Coordinate internal proposal reviews, revisions, approvals, and submission deadlines.
• Maintain and improve proposal templates, case studies, presentation materials, and other sales resources.
• Ensure proposals accurately represent GCommerce's capabilities, recommendations, and commercial terms.

3. Sales Process & CRM Management

• Maintain accurate and complete prospect, company, and opportunity records in HubSpot.
• Monitor pipeline activity and ensure sales opportunities have clearly documented next steps and ownership.
• Coordinate meeting scheduling, agendas, preparation materials, and follow-up communications.
• Support pipeline reporting, sales forecasting, and opportunity status reviews.
• Identify opportunities to improve sales processes, documentation, workflows, and operational efficiency.
• Coordinate with internal stakeholders throughout the sales process to ensure timely completion of required deliverables.
• Support the transition of closed opportunities to Account Services and onboarding teams.

4. Product, Service & Industry Knowledge

• Develop a comprehensive understanding of GCommerce's Strategic Services, including digital marketing, branding, creative, and related offerings.
• Develop knowledge of GCommerce's Data & Intelligence solutions, including benchmarking, marketing efficiency analysis, media mix analysis, and other hospitality data products.
• Understand the positioning and value proposition of GCommerce's Hospitality Data Platform.
• Maintain familiarity with hospitality industry trends, digital marketing developments, and competitive offerings.
• Develop the ability to identify appropriate GCommerce solutions based on prospective client needs and business objectives.
• Collaborate with internal subject matter experts to strengthen technical, strategic, and commercial knowledge.

5. Independent Sales Development

• Develop and maintain an individual pipeline of qualified new business opportunities.
• Progressively lead prospect discovery calls, solution presentations, and sales discussions.
• Prepare and present service recommendations and commercial proposals with increasing independence.
• Develop negotiation and closing skills through direct participation in sales opportunities.
• Assume responsibility for individual revenue targets as established by sales leadership.
• Build and maintain professional relationships with prospective clients and industry contacts.

Required Qualifications

• 2–5 years of professional experience in digital marketing, hospitality, business development, account management, or a related field.
• Professional experience in either the digital marketing or hospitality industry.
• Strong written and verbal communication skills.
• Demonstrated ability to develop professional presentations, proposals, or client-facing business materials.
• Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office and/or Google Workspace, particularly presentation and spreadsheet applications.
• Strong analytical aptitude and ability to understand business objectives, budgets, and financial information.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Ability and willingness to travel as required.

Preferred Qualifications

• Previous experience in B2B sales, business development, or client account management.
• Experience working for a digital marketing agency, hospitality technology company, hotel management company, or hospitality brand.
• Experience developing marketing proposals, RFP responses, or scopes of work.
• Familiarity with digital marketing channels, including paid search, paid social, metasearch, SEO, and programmatic advertising.
• Experience using HubSpot or a comparable CRM platform.
• Experience participating in sales discovery, presentations, negotiations, or closing activities.
• Familiarity with recurring-revenue business models or technology-enabled services.

Core Competencies

Communication: Communicates clearly and professionally with prospects, clients, leadership, and internal stakeholders.

Organization & Execution: Effectively manages competing priorities, deadlines, and detailed sales processes with minimal oversight.

Commercial Acumen: Demonstrates the ability to understand client objectives, service economics, pricing considerations, and business value.

Strategic Thinking: Connects prospective client needs with appropriate marketing, data, and technology solutions.

Initiative & Accountability: Proactively identifies required actions, takes ownership of responsibilities, and consistently follows through.

Learning Agility: Quickly develops knowledge of unfamiliar services, technologies, industries, and sales methodologies.

Relationship Development: Builds trust and credibility with prospective clients and internal stakeholders.

Sales Aptitude: Demonstrates curiosity, confidence, persistence, and the ability to influence purchasing decisions.

Performance Expectations

Performance will be evaluated based on the following areas:

Sales Execution & Support

• Timeliness, accuracy, and quality of proposals and presentations.
• Effective coordination of meetings, follow-up activities, and sales deliverables.
• Consistent advancement of assigned opportunities through the sales pipeline.
• Accuracy and completeness of HubSpot records and sales activity tracking.

Commercial & Strategic Development

• Progress in understanding GCommerce's service offerings, products, and pricing methodologies.
• Ability to translate prospect requirements into appropriate service recommendations and proposal structures.
• Increasing independence in developing scopes, pricing recommendations, and client presentations.

Revenue Contribution

• Contribution to the advancement and successful closing of executive-led sales opportunities.
• Development of an independently managed sales pipeline.
• Achievement of assigned individual revenue targets as responsibilities expand.

Professional Development

• Demonstrated growth in sales knowledge, communication, negotiation, and closing capabilities.
• Increasing ownership of business development activities and client relationships.

Position Development

This position is designed to evolve from a sales support and opportunity coordination role into an independent revenue-generating position.

During the initial employment period, responsibilities will emphasize proposal development, sales coordination, pipeline management, and direct participation in executive-led opportunities.

As proficiency develops, the employee will assume greater responsibility for solution development, pricing recommendations, prospect relationships, and independent sales production.

Progression of responsibilities and compensation opportunities will be based on demonstrated capabilities, performance, and business needs.

Additional Information

This job description outlines the general nature and level of work expected of the position. It is not intended to represent an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may be modified based on business needs.

GCommerce Solutions is an equal opportunity employer.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Work Location: Remote