Business Development Manager (Contact Center Solution)

Job Descriptions:

• Receive and analyze business requirements from customers to find services that serve their needs.
• Prepare proposal and presentation documents to present customers.
• Coordinate with internal and external team to identify new business opportunities.
• Create project timeline, plan and execute new projects also expand services on existing project.
• Prepare reference documents to comply TOR.

Job Qualifications:

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, Engineering, or a related field.

• At least 5 years of experiences in Business Development, Enterprise Sales, Solution Sales.

• Proven experience selling Contact Center Outsourcing, BPO Services, AI Contact Center, CRM.

• Strong understanding of government procurement processes, including public tenders, RFP, RFQ, TOR preparation, proposal development, commercial negotiation, and contract management.

• Proven track record in developing new business opportunities and achieving sales targets.

• Knowledge of AI-powered Contact Center technologies, including Voicebot, Chatbot, Agent Assist, Speech Analytics, Workforce Management (WFM), Quality Management (QM), Robotic Process Automation (RPA), and Generative AI

• Experience managing the complete sales cycle, from lead generation, solution presentation, proposal preparation, contract negotiation, project award, and customer relationship management.

• Experience with Contact Center and CRM platforms such as Huawei AICC, Genesys, NICE, Cisco, Avaya, Amazon Connect, Salesforce, Microsoft Dynamics 365, or equivalent solutions.

• Excellent communication, presentation, negotiation, and stakeholder management skills.

• Experience working with System Integrators (SI), Technology Vendors, or BPO providers.

• Proficient in Microsoft Office applications and CRM systems.

• Good command of Thai and English, both written and spoken.