Business Development Manager– ITSM Solutions

Our client is a fast-growing IT services startup in Hong Kong, providing modern and cost-effective technology solutions to local and regional clients. As an authorised partner of a world-class ITSM and ticketing platform, they are looking for an experienced Business Development professional to drive sales growth and build long-term client relationships.

Key Responsibilities

• Develop and execute a sales strategy to promote ITSM related IT service offerings to enterprises and SMEs.
• Identify, prospect, and qualify new business opportunities across various industries.
• Conduct product presentations, demos, and solution discussions with IT leaders and operational stakeholders.
• Understand client pain points and translate them into tailored ITSM solutions and proposals.
• Manage the full sales cycle from lead generation and pitching to negotiation, closing, and post-sales follow-up.
• Work with technical teams to ensure accurate scoping, implementation planning, and successful onboarding.
• Maintain a strong sales pipeline using CRM tools and provide accurate forecasting and reporting.
• Represent the company at industry events, networking sessions, and partner activities.
• Stay updated on ITSM best practices, digital transformation trends, and the competitive landscape.

Requirements

• At least 5 – 10+ years of experience in B2B sales, business development, or solution consulting, ideally in IT services, SaaS, or enterprise software.
• Proven track record in selling technology solutions to mid-market or enterprise clients.
• Strong understanding of IT operations, service desk workflows, or ITIL/ITSM concepts. Experience with ITSM tools is an advantage.
• Excellent communication, presentation, and negotiation skills in English and Chinese.
• Self-driven, resourceful, and comfortable working in a startup environment.
• Ability to build trust with senior stakeholders and articulate value beyond product features.
• Existing network within Hong Kong’s IT or corporate ecosystem is a plus.

What the role offers

• Competitive salary with attractive commission structure.
• Opportunity to be an early member of a growing startup with regional ambitions.
• Direct exposure to a leading global ITSM platform with continuous product training.
• Flexible, collaborative, and entrepreneurial work culture.
• Clear career progression as the business scales.