Business Development Manager - (Soft FM)

Business Development Manager – Contract Catering, Soft FM & Support Services

Role Purpose:

We are seeking a results-driven Business Development professional with UAE experience in contract catering, cleaning, housekeeping, soft facilities management, integrated support services, or manpower outsourcing . The role will focus on generating new business, managing tenders, developing client relationships, negotiating contracts, and supporting mobilisation of awarded projects.

Key Responsibilities

Business Development

• Identify and secure new opportunities across contract catering, cleaning, housekeeping, soft FM, pest control, specialised cleaning, and support services.
• Generate leads through networking, client visits, referrals, consultants, procurement contacts, and market research.
• Build and manage a qualified sales pipeline against monthly and annual targets.
• Develop new accounts and identify cross-selling opportunities.

Tender and Proposal Management

• Identify government, semi-government, and private-sector tenders.
• Coordinate site visits, scope reviews, and clarification meetings.
• Work with Operations, Finance, HR, and Procurement to prepare:
• Technical and commercial proposals
• Manpower and mobilisation plans
• Pricing and margin models
• Service-delivery methodologies
• Participate in presentations, negotiations, and contract finalisation.

Client and Contract Management

• Build relationships with procurement heads, facility managers, consultants, government stakeholders, and corporate decision-makers.
• Understand client requirements and propose suitable service solutions.
• Support contract renewals, account growth, and client retention.
• Coordinate the handover and mobilisation of newly awarded contracts.

Reporting

• Maintain accurate opportunities and client records in the CRM.
• Prepare pipeline, forecast, tender, conversion, and market reports.
• Track performance against revenue and contract-acquisition targets.

Mandatory Requirements

• 5–8 years of Business Development or Sales experience.
• Minimum 5 years of UAE market experience.
• Direct experience in contract catering, cleaning, housekeeping, soft FM, integrated FM, specialized cleaning, or manpower outsourcing.
• Proven tender, proposal, contract-negotiation, and new-business acquisition experience.
• Understanding of manpower planning, service costing, pricing, and mobilization.
• Strong UAE client and procurement network.
• Good CRM, forecasting, presentation, and negotiation skills.
• Valid UAE driving licence.