Business Development Manager/Business Development Executive-IT Outsource

About Us:

We have worked with startups, software product development companies, digital agencies and enterprises to help simplify their IT outsourcing experience and reduce costs/time-to-market.

Job Summary:

We are seeking a proactive and results-driven Account Manager / Business Development Manager to join our team. This role focuses on developing and maintaining strong client relationships, driving business growth, and ensuring the manpower supply of exceptional IT outsourcing services.

Key Responsibilities:

·        Develop the organization's business for the better, both in terms of increasing sales, reducing costs, including seeking new opportunities for the business by maintaining the existing customer base and increasing the new customer base.

·        Responsible for contacting and coordinating with customers who use the service to provide greater convenience and satisfaction, including conducting market research to collect data.

·        Build and maintain a customer relationship program (CRM Campaign) to follow up on customer satisfaction regularly.

·        Identify and pursue new business opportunities, including upselling and cross-selling services to existing clients.

·        Negotiate and persuade both the Candidate and the customer to close the hiring.

·        Understand client needs and coordinate with internal teams to ensure the candidate that meet expectations.

·        Drive the renewal of contracts and manage the negotiation process to ensure favorable terms for both clients and the company.

·        Serve as the main point of contact for clients, managing communications and addressing any issues or concerns promptly.

·        Prepare regular reports on account status, business development activities, challenges, opportunities for growth, and send it to BD Director.

Qualifications:

·        3+ years’ experience as an Account Manager or Business Development Manager in the IT Outsourcing.

·        Strong understanding of IT outsourcing services and market trends.

·        Highly motivated and results oriented.

·        Business and strategy planning

·        Excellent communication, negotiation, and interpersonal skills.

·        Ability to work effectively in a fast-paced, dynamic environment.

·        Strong analytical and problem-solving skills.

·        Proficient in Microsoft Office.

·        Good in English, both verbal and written.