Business Development Mgr (Managed Services)

Our client is an established IT infrastructure and cybersecurity service provider. They are located in Kota Damansara.

Job Description:

Role Summary

The Business Development Manager will drive revenue growth by promoting and selling comprehensive managed IT and cybersecurity services to enterprise and mid-market clients. This role requires a consultative sales approach, understanding client needs related to IT infrastructure, cybersecurity, cloud services, and network management. The ideal candidate will act as a trusted advisor, articulating value propositions that align with clients' digital transformation and security objectives.

Key Responsibilities

Business Development & Prospecting

• Identify and target new business opportunities for managed services, including MSSP, cloud management, and IT outsourcing

• Conduct market research to understand potential clients' IT environments, challenges, and strategic priorities

• Build a robust sales pipeline through cold calling, networking, referrals, digital marketing, and industry events

• Prospect and qualify leads within the target MSSP/enterprise ecosystem, leveraging marketing, BDRs, and partnerships

Consultative Selling & Solution Design

• Meet with prospects and clients to assess current IT landscape, pain points, and business outcomes

• Present and demonstrate managed services offerings: 24/7 monitoring, SOC services, endpoint protection, cloud management, disaster recovery, and helpdesk support

• Develop tailored proposals, ROI analyses, and presentations that address client-specific challenges

• Collaborate with pre-sales engineers and delivery teams to design scalable, compliant solutions

Account Management & Growth

• Build and maintain strong relationships with new and existing clients to drive retention and expansion

• Serve as a trusted advisor, providing guidance on optimizing IT operations and security posture

• Conduct quarterly business reviews (QBRs) to ensure satisfaction and identify upsell/cross-sell opportunities

• Manage contract renewals to ensure timely completion and minimize churn

Sales Execution & Negotiation

• Develop and execute strategic sales plans to achieve or exceed quarterly/annual revenue targets

• Negotiate contracts, SLAs, pricing, and service agreements while ensuring compliance with company policies

• Work with implementation teams to ensure smooth onboarding and transition for new clients

Reporting & Collaboration

• Maintain accurate records of sales activities, pipeline, and client interactions in CRM

• Prepare sales forecasts, pipeline reports, and performance metrics for leadership review

• Collaborate with marketing, product, and delivery teams to refine offerings and go-to-market strategies

Required Qualifications & Skills

Experience & Education

• Bachelor's degree in Business, Marketing, IT, or related field

• 3–5 years of proven B2B sales experience, preferably in managed IT services, cybersecurity, or MSSP environments

• Track record of meeting or exceeding sales quotas in a solution/subscription-based sales model

Technical & Industry Knowledge

• Strong understanding of managed services frameworks: ITIL, SLA management, remote monitoring & management (RMM), security operations

• Familiarity with cybersecurity concepts: threat detection, incident response, compliance (e.g., PDPA, ISO 27001)

• Awareness of cloud platforms (AWS, Azure, Google Cloud) and hybrid infrastructure models

Core Competencies

• Consultative Selling: Ability to uncover business needs and position services as strategic enablers

• Communication: Excellent verbal/written skills; ability to translate technical concepts for C-level and technical audiences

• Relationship Building: Proven ability to foster long-term client partnerships and act as a trusted advisor

• Problem-Solving: Analytical mindset to address client challenges with tailored solutions

• Resilience & Adaptability: Capacity to navigate objections, competitive landscapes, and evolving market demands

Tools & Systems

• Proficiency with CRM platforms

• Competence in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience with sales enablement and proposal tools is a plus

Preferred Qualifications

• Existing network of contacts within Malaysia's enterprise, GLC, or mid-market sectors

• Experience selling to regulated industries (financial services, healthcare, government)

• Certifications: ITIL Foundation, CompTIA Channel/Managed Services, or vendor-specific sales accreditations

• Fluency in English and Bahasa Malaysia; additional regional languages are advantageous