Business Development Officer

Job Overview

The Business Development Officer will focus on expanding the GIS and License Reselling business units, driving growth through lead generation, sales negotiation, and comprehensive account management throughout the customer lifecycle. The ideal candidate should have a solid technical sales background, with familiarity in GIS concepts, geo-location solutions, and Google Maps license terms.

Responsibilities and Duties

Lead Generation & Strategic Selling:

• Identify and generate leads for GIS and licenses reselling opportunities
• Engage in complex negotiations, draft proposals, and close sales to meet group and individual targets, as agreed with the Business Development Manager and/or AVP for Business Development Group
• Draft and present contracts/proposals to potential clients. Conduct product presentations with an understanding of geo-location solutions that are tailored to client needs
• Stay updated on industry trends to uncover new market opportunities

Account Management:

• Manage the full customer lifecycle, from initial engagement to long-term account retention
• Provide ongoing support to ensure clients maximize value from GIS solutions and licenses
• Lead contract renewals, ensuring timely communication and resolving issues effectively
• Collaborate with internal terms (software developers, finance, etc.) to address client needs and queries

Client Relationship Development:

• Build and maintain strong relationships with key stakeholders, including high-level executives
• Handle client escalations, working closely with management to resolve complex issues

Technical Expertise & Client Support:

• Leverage a strong understanding of GIS products, Google Maps licenses, and geo-location technologies to provide accurate information to clients
• Assist clients in the technical aspects of geo-location solutions, ensuring smooth implementation and integration

Administrative Duties:

• Ensure all documentation is accurate and complete, in compliance with company policies
• Assist in the collection process by coordinating with the Accounts Receivable team
• Perform additional duties as assigned by the Business Development Manager

Qualifications

• Bachelor’s degree in Geodetic Engineering, IT, Business, or a related field.
• At least 4 years of sales experience, preferably in technical sales, GIS, or geo-location.
• Proven experience in lead generation, negotiation, and account management.
• Knowledge of GIS concepts and Google Maps licenses.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Customer-oriented, persuasive, and comfortable with field work and client meetings.
• Willing to work on weekends when needed.