Business Development Officer

Company Description

Ritual Matcha Co. imports and distributes high-quality matcha from Japan for bulk and wholesale customers. The company primarily serves foodservice businesses such as cafés, restaurants. The company also supports matcha brands through white-labeling solutions.

Role Description

We're looking for a Business Development Officer to find business opportunities and qualify the clients that fill our sales pipeline. You will source new leads across the café and F&B market, handle inbound inquiries, and route each one to the right person on the sales team.

• Source new leads across cafés, matcha brands, hotels, restaurants, and distributors.
• Own inbound inquiries from Shopify and other channels — qualify them, then route to the correct point person
• Scout new lead generation channels, from expos and community events to online sources and referral networks
• Recommend which trade events Ritual Matcha should join, and pitch RMC-hosted events
• Keep lead records, handoffs, and conversion tracking clean in the CRM
• Report weekly on lead volume, qualification rate, and handoffs to the Sales Manager

Qualifications

• Comfortable with cold outreach by call, message, and walk-in
• Organized enough to keep a growing lead list clean and organized
• Detail-oriented and proactive in solving problems before they arise
• Effective and empathetic communicator with partners, contractors, and internal teams
• Comfortable using Shopify, Excel, or Google Sheets, and willing to learn new tools as needed
• Curious about matcha and the specialty café scene

Join Us If You Want To…

• Be part of a fast-growing matcha brand with 300+ café and matcha brand clients
• Work with an agile, high-performing, and diverse founding team incl. a former BCG consultant and project manager
• Shape systems and processes during the company's early growth stage, and pave the way for future expansion