Business Development Officer

About the role:

We are looking for a driven and relationship-focused Business Development Officer to help expand our merchant network across the food, restaurant, bar, retail, and service industries. In this role, you will be responsible for acquiring new merchant partners, managing existing accounts, and supporting merchant onboarding for digital payment solutions. This is ideal for someone with strong consultative selling, client relationship management, and field sales experience, who enjoys working directly with business owners and decision-makers.

Key responsibilities

• Generate and qualify leads through phone outreach, field visits, trade events, and flyering
• Conduct in-person and remote sales pitches to restaurant owners, managers, and business decision-makers
• Schedule merchant meetings and presentations
• Manage regular follow-ups to move leads through negotiation, contract signing, and onboarding
• Identify upsell and cross-sell opportunities for additional products and services
• Collect, verify, and complete merchant requirements and documentation
• Encode merchant data from online and offline sources into internal platforms
• Conduct onboarding and product training for partner merchants
• Build strong, long-term relationships with SMB merchant partners
• Analyze partner performance and recommend growth strategies

About you

• Proven experience in field sales, merchant acquisition, account management, or business development
• Strong communication, negotiation, and presentation skills
• Experience handling SMB clients, restaurant partners, or retail merchants
• Comfortable with fieldwork, merchant visits, and onsite reporting
• Strong attention to detail for onboarding documents and data accuracy
• Ability to build trust and long-term business relationships
• Results-driven with a strong focus on KPIs and incentives
• Tech-savvy and comfortable learning digital platforms, payment solutions, and merchant apps

Benefits

• Competitive fixed salary with high-performance incentives
• Transportation and mobile load support
• High-growth sales environment with strong earning potential
• Opportunity to work with leading merchants and SMBs
• Exposure to digital payments, merchant solutions, and business growth strategies
• Career development in sales, partnerships, and account management