Business Development (Partnership & Projects) - Service Point, SPX Express

• Strategic Planning for growth of self collect network
• Contribute to self collection point network planning and cost optimisation
• Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
• Build infrastructure to support on-ground sales team in providing relevant information on hotspots
• Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
• Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
• Locker Projects

Performance Monitoring & Reporting

• Monitor key locker performance metrics including utilisation rate, SLA, and CPO
• Build and maintain weekly and monthly performance dashboards
• Provide regular performance insights and recommendations to management

Optimisation & Continuous Improvement

• Analyse performance by location type, geography, and deployment cohort
• Identify root causes of underperformance and propose optimisation initiatives
• Work with operations and maintenance teams to improve locker uptime and efficiency
• Pitching & Onboarding
• Identify and pitch the SPX Self Collection and locker programme to potential leads and retail chains
• Present value propositions to decision-makers, propose rollout plans and manage end-to-end onboarding for operational readiness
• Negotiate, draft, and manage contracts in compliance with policies and regulations
• Relationship Management & Performance Monitoring
• Manage key accounts to build strong, long-term partnerships
• Ensure partners meet or exceed SLAs and KPIs
• Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits
• Negotiate rates and identify opportunities for cost savings
• Communication & Collaboration
• Work with cross-functional teams to align operations with business goals.
• Maintain professional and effective communication with internal and external stakeholders.

Requirements

• Bachelor’s degree in the related field.
• For partnerships role, 2+ years experience in external relationship management
• Strong pitching, negotiation, and relationship management skills.
• Good communication skills in both written and verbal
• Proficient in MS Office; CRM experience is a plus.