BUSINESS DEVELOPMENT REP

Description:

Position Summary

Dan Hecht Chevrolet Toyota is looking for a friendly, organized, and customer-focused BDC Service Representative to join our team. This position is responsible for communicating with our service customers, scheduling appointments, following up with customers who are due for maintenance, and helping ensure every customer has a positive experience before, during, and after their service visit.

The ideal candidate enjoys talking with people, is comfortable on the phone, has strong follow-up skills, and can stay organized in a fast-paced environment. Automotive experience is helpful but not required, we will train the right person.

Essential Duties & Responsibilities

• Respond promptly and professionally to inbound customer calls, texts, emails, and online inquiries.
• Make outbound calls to customers who are due or overdue for recommended maintenance and service.
• Schedule service appointments based on customer needs and dealership availability.
• Confirm upcoming service appointments and help reduce missed appointments.
• Follow up with customers after service visits to ensure satisfaction and identify any concerns.
• Contact customers regarding manufacturer-recommended maintenance and dealership service campaigns.
• Assist with service appointment reminders, declined services, and customer follow-up opportunities.
• Maintain accurate customer information, appointment details, and communication records in the dealership CRM/DMS.
• Work closely with Service Advisors and the Service Department to keep appointment information accurate and up to date.
• Identify opportunities to schedule additional needed maintenance or services while focusing on the customer's needs.
• Handle customer questions and concerns professionally and escalate issues to the appropriate manager or Service Advisor when necessary.
• Provide a welcoming and professional customer experience that reflects the Dan Hecht Chevrolet Toyota brand.
• Meet established goals for appointments, outbound contacts, follow-up, and customer satisfaction.
• Follow up on unsold or missed service opportunities as directed.
• Maintain confidentiality of customer and dealership information.
• Perform other duties as assigned.

What Makes a Great BDC Service Representative?

The best person for this position is someone who can turn a phone call into a relationship. You don't have to be a salesperson—you need to be someone who cares about customers, follows through, stays organized, and enjoys helping people.

You should be comfortable picking up the phone, having a genuine conversation with a customer, finding out what they need, and making sure the next step gets taken.

Why Join Dan Hecht Chevrolet Toyota?

At Dan Hecht Chevrolet Toyota, we're committed to providing our customers with an exceptional experience and building long-term relationships in our community. Our BDC plays an important role in keeping customers connected with our Service Department and making it easy for them to maintain their vehicles.

If you're a people person who enjoys communication, organization, and helping customers, we'd love to hear from you.

Apply today and become part of the Dan Hecht Chevrolet Toyota team!

Benefits Include:

• Paid training
• Referral program
• Uniform allowance
• Health insurance
• 401(k) matching
• Employee discount
• Life insurance
• Paid holidays

Requirements:

• Excellent verbal and written communication skills.
• Friendly, positive, and professional personality.
• Comfortable talking with customers on the phone throughout the day.
• Strong listening and customer service skills.
• Excellent follow-up and organizational abilities.
• Ability to multitask and prioritize in a busy environment.
• Comfortable using computers, email, CRM systems, and other technology.
• Dependable, punctual, and a strong team player.
• Self-motivated and able to work independently.
• Previous automotive, dealership, call center, customer service, or sales experience is a plus, but not required.