Border States

Flexibility Option:
Job Req Id: 32333
Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. 
This position will be located in: Fargo, ND ,or Phoenix, AZ
Application Deadline: August 13, 2026
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
<h2>Job Summary</h2>
The Business Development Specialist is responsible for identifying, qualifying, nurturing, and supporting customers throughout the sales lifecycle to drive growth across Border States' software solution offerings. This role combines proactive business development activities with day-to-day operational support, including quoting, order management, CRM maintenance, SAP transactions, and sales process coordination. This position serves as a critical link between customers, sales, engineering, service delivery, marketing, and operations teams. The Business Development Specialist generates and qualifies opportunities, supports pipeline growth, manages customer interactions, and ensures seamless execution from lead generation through proposal development, order placement, and project handoff.
<h2>Responsibilities</h2>
Essential Functions
<ul>
<li>Generates and qualifies new business opportunities through inbound and outbound prospecting activities, including phone, email, social selling, events, and marketing-driven leads.</li>
<li>Conducts customer discovery conversations to understand business objectives, challenges, and solution requirements, and connect customers with appropriate sales, engineering, and service resources.</li>
<li>Builds, maintains, and nurtures relationships with prospective and existing customers to support pipeline growth and service adoption.</li>
<li>Manages and maintains CRM activities, including lead qualification, opportunity tracking, customer interactions, pipeline updates, and reporting to ensure data accuracy and visibility.</li>
<li>Prepares customer quotations, proposals, and service estimates, while supporting pricing, documentation, and follow-up activities to advance opportunities through the sales process.</li>
<li>Processes and manages sales orders, service orders, and related transactions within SAP and other business systems, ensuring accuracy, completeness, and timely execution.</li>
<li>Coordinates with sales, engineering, operations, marketing, and service delivery teams to facilitate opportunity handoffs, order fulfillment, and overall customer satisfaction.</li>
<li>Monitors pipeline performance, quote-to-order conversion, and key business metrics, providing insights and recommendations to improve sales effectiveness and business results.</li>
<li>Supports customer meetings, presentations, marketing initiatives, trade shows, and other business development activities that promote Border States' engineering and service solutions.</li>
<li>Contributes to continuous improvement efforts by identifying opportunities to streamline processes, improve customer experience, and enhance business development effectiveness.</li>
</ul>
Non-essential Functions
<ul>
<li>Supports public relations initiatives, customer success stories, social media content, and industry events.</li>
<li>Represents Border States at trade associations, networking events, and community functions as assigned.</li>
<li>Performs other duties as assigned by Supervisor or designate.</li>
</ul>
<h2>Qualifications</h2>
<ul>
<li>Bachelor’s degree in business, marketing, communications, engineering or related field or equivalent work experience.</li>
<li>3+ years of experience in business development, sales, service, marketing, communication, advertising, public relations, or business-related field.</li>
<li>Knowledge of MES, CMMS and DataOps software products delivered though a SaaS model is preferred.</li>
<li>Experience supporting sales pipelines and customer relationship management processes.</li>
<li>Experience preparing quotes, processing orders, and supporting sales operations activities preferred.</li>
<li>Knowledge of industrial automation, digital transformation or smart manufacturing initiatives is preferred.</li>
<li>Strong working knowledge in Microsoft Office (Excel, Word, Outlook and PowerPoint).</li>
</ul>
<h2>Skills and Abilities</h2>
<ul>
<li>Strong verbal, written, and interpersonal communication skills.</li>
<li>Customer-focused mindset with strong relationship-building abilities.</li>
<li>Strong organizational, prioritization, and time-management skills.</li>
<li>Ability to manage multiple projects, opportunities, and administrative tasks simultaneously.</li>
<li>Analytical and detail-oriented with strong problem-solving skills.</li>
<li>Self-motivated and proactive with a strong sense of accountability.</li>
<li>Ability to influence and collaborate across multiple functional teams.</li>
<li>Results-oriented with a focus on pipeline growth and customer satisfaction.</li>
<li>Comfortable engaging with stakeholders at all organizational levels.</li>
<li>Continuous improvement mindset with the ability to identify efficiencies and process enhancements.</li>
<li>Strong business acumen and understanding of sales and operational workflows.</li>
<li>Commitment to delivering exceptional customer service and quality outcomes.</li>
</ul>
<h2>Physical Requirements</h2>
Frequency at which you would carry/lift in a typical day: Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
<ul>
<li>Lift from Waist:<ul>
<li>&lt; than 10 lbs. - Not at all</li>
<li>10 to 25 lbs. - Not at all</li>
<li>26 to 50 lbs. - Not at all</li>
<li>51 to 75 lbs. - Not at all</li>
<li>75 to 100 lbs. - Not at all</li>
<li>100+ lbs. - Not at all</li>
</ul>
</li>
<li>Lift from Floor:<ul>
<li>&lt; than 10 lbs. - Frequently</li>
<li>10 to 25 lbs. - Frequently</li>
<li>26 to 50 lbs. - Occasionally</li>
<li>51 to 75 lbs. - Not at all</li>
<li>75 to 100 lbs. - Not at all</li>
<li>100+ lbs. - Not at all</li>
</ul>
</li>
<li>Carried for Distance:<ul>
<li>&lt; than 10 lbs. - Not at all</li>
<li>10 to 25 lbs. - Not at all</li>
<li>26 to 50 lbs. - Not at all</li>
<li>51 to 75 lbs. - Not at all</li>
<li>75 to 100 lbs. - Not at all</li>
<li>100+ lbs. - Not at all</li>
</ul>
</li>
</ul>
<h2>Physical Activity</h2>
Frequency at which you would do the following in a typical day:
<ul>
<li>Sitting (a continuous period of being seated) - Continuously</li>
<li>Standing (for sustained periods of time) - Frequently</li>
<li>Walking (moving about on foot to accomplish tasks) - Frequently</li>
<li>Bending/stooping (downward and forward) - Occasionally</li>
<li>Crawling (moving about on hands and knees or hands and feet) - Not at all</li>
<li>Climbing/Walking Stairs (ascending or descending) - Frequently</li>
<li>Reaching (extending arms in any direction) - Frequently</li>
<li>Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally</li>
<li>Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally</li>
<li>Balancing (maintaining body equilibrium to prevent falling) - Occasionally</li>
<li>Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously</li>
<li>Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally</li>
<li>Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally</li>
<li>Grasping (Applying pressure to an object with the fingers and palm) - Continuously</li>
<li>Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously</li>
<li>Talking (expressing or exchanging ideas by means of the spoken word) - Frequently</li>
<li>Driving (the control and operation of a motor vehicle) - Occasionally</li>
<li>Desk work (work usually performed at a desk) - Continuously</li>
<li>Use of a computer - Continuously</li>
<li>Use of a telephone - Frequently</li>
<li>Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously</li>
<li>Exposure (to adverse weather &amp; temperature conditions) - Occasionally</li>
<li>Travel (travel needed to perform job duties) - Frequently</li>
</ul>
<h2>Additional Information</h2>
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.
Values As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.
Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards Border States employee-owners are competent, accurate, responsive, and engaged .
Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?
Border States has a competitive benefits package which includes but is not limited to:
Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA &amp; HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
<ul>
<li>Criminal background check (required for all positions)</li>
<li>Motor Vehicle Record (MVR) check (required for positions involving driving)</li>
<li>Drug testing</li>
</ul>
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Nearest Major Market: Fargo

Business Development Representative - Software Solutions

Business Development Representative - Software Solutions

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