Business Development Specialist – Merchant Growth

About the Role

This is a field-based role where you will manage and develop a portfolio of merchant partners within your assigned territory. You will be the key point of contact for your assigned clients — understanding their business needs, solving issues, identifying growth opportunities and helping them maximise the value of the platform.

If you come from Business Development, Key Account Management, Relationship Management, SME Sales, Territory Sales, Merchant Acquisition or Customer Success, this could be a great opportunity for you.

What You'll Do

• Build and maintain strong relationships with SME and merchant partners.

• Conduct regular face-to-face visits with clients within your assigned territory.

• Understand clients' business needs, challenges and growth opportunities.

• Identify opportunities to increase client engagement and business performance.

• Educate clients on available platform features, tools and marketing solutions.

• Coordinate with internal teams such as Operations, Sales, Marketing, Product and Support

• Monitor account performance and engagement KPIs.

• Analyse client trends and identify areas for improvement.

• Share successful engagement and business development strategies with the wider team.

Requirements

• 3–5 years of experience in Business Development, Sales, Key Account Management, Account Management, Relationship Management, Customer Success or a similar client-facing role.

• Experience managing SME, merchant, retail, F&B or business clients is highly preferred.

• Proven experience in client acquisition, relationship building and business growth.

• Strong interpersonal and communication skills.

• Comfortable conducting face-to-face client visits and field work.

• Able to manage your own territory, schedule and client portfolio independently.

• Comfortable working with sales targets, KPIs and performance data.

• English and Bahasa Malaysia are required.

• Mandarin or Tamil would be an added advantage.

• Candidates must be willing to travel within their assigned territory.