Business Development Supervisor

About the role

We are looking for an experienced and hands-on Business Development Supervisor to oversee the day-to-day operations & business development of our assigned region. This role will be responsible for driving operational excellence, developing and managing the regional operations team, supporting new store openings, ensuring compliance with company standards, and improving overall business performance.

Key responsibilities

• Lead and oversee regional operations to achieve business objectives, sales targets, and operational KPIs in line with company policies, standards, and SOPs.

• Develop and implement regional business plans, operational strategies, performance monitoring systems, and continuous improvement initiatives to enhance sales growth, profitability, and operational efficiency.

• Manage, coach, and develop the regional operations team through training, performance management, manpower planning, and capability development.

• Monitor and improve outlet performance, sales, merchandising, inventory management, customer conversion, and SOP compliance through regular store visits, operational audits, market surveys, and performance analysis.

• Build and maintain strong relationships with franchisees, outlet owners, customers, and business partners, providing practical solutions to address operational challenges and improve business performance.

• Drive monthly and annual sales targets across B2B, B2C, franchise, and business development channels by identifying new customers, franchise prospects, and strategic business opportunities, managing leads, conducting presentations and negotiations, and supporting sales conversion.

• Coordinate new outlet and franchise openings, including operational readiness, manpower arrangements, training schedules, and launch support to ensure smooth business operations.

• Analyse store inspection findings, sales trends, operational data, and market conditions to identify root causes, implement corrective actions, and track improvement progress.

• Conduct regular regional operations meetings and prepare monthly performance reviews, sales forecasts, management reports, and action plans to monitor results and ensure timely execution of improvement initiatives.

• Collaborate with Marketing, Warehouse, Supply Chain, Finance, and other relevant departments to resolve business issues, optimise resources, and ensure seamless regional operations.

Requirements

• Diploma or Degree in Business Management, Hospitality, F&B, Retail Management, or a related discipline is preferred.
• Proven experience in F&B, beverage, retail, hospitality, or service industry operations management.
• Experience managing multiple outlets, regional operations, franchisees, or field operations is highly advantageous.
• Demonstrated experience in team building and management, preferably with experience building a team.
• Strong understanding of operational systems, SOP implementation, performance management, and risk control.
• Able to independently develop operational plans, identify problems, analyse root causes, and implement effective solutions.
• Strong communication, negotiation, leadership, and stakeholder management skills.
• Good analytical skills with the ability to interpret operational and business performance data.
• Strong planning, organisational, problem-solving, and execution abilities.
• Proficient in Microsoft Office and common operational reporting/business tools.
• Candidates with experience in a multinational company, regional office environment, or working with China-based stakeholders will have an added advantage