业务销售主管 Business Development Supervisor (Mandarin Speaker)

销售策略与市场拓展 / Sales Strategy & Market Expansion

1. 本地市场深耕 / Local Market Penetration

分析国际市场制定针对性开发计划；主导开拓大客户，建立长期合作关系。

Analyze international markets to formulate targeted development plans; lead the acquisition of key accounts and establish long-term partnerships.

2. 跨境机会挖掘 / Cross-Border Opportunity Exploration

熟悉中马两地文化差异及商业习惯，制定并执行有效的跨境销售策略。

Familiarize with the cultural differences and business habits between China and Malaysia, and formulate effective cross-border sales strategies.

客户开发与关系维护 / Customer Development & Relationship Management

1. 客户开发 / Lead Generation & Acquisition

指导团队通过线上线下渠道获取潜在客户名单；亲自参与重点客户（尤其是高价值客户或战略合作）的谈判与签约。

Guide the team in acquiring potential leads through online and offline channels; personally participate in negotiations and contract signings for key clients (especially high-value accounts or strategic partnerships).

2. 客户关系维护 / Customer Relationship Maintenance (CRM)

建立客户分层管理体系（如 VIP 客户定期拜访机制）；处理重大客户投诉，协调内外部资源解决交付、售后等问题；定期分析客户流失原因，制定挽留（retention）策略。

Establish a tiered customer management system (e.g., regular visit mechanisms for VIP clients); handle major customer complaints and coordinate internal/external resources to resolve delivery and after-sales issues; periodically analyze reasons for customer churn and develop retention strategies.

三、 销售运营与数据分析 / Sales Operations & Data Analysis

1. 流程优化 / Process Optimization

设计并优化销售流程（从线索跟进到回款闭环），确保高效执行；管理 CRM 系统以确保数据的准确性和及时更新。

Design and optimize the sales workflow (from lead follow-up to payment collection loop) to ensure efficient execution; manage the CRM system to guarantee data accuracy and timely updates

2. 数据驱动决策 / Data-Driven Decision Making

分析销售报表（如转化率、客单价、区域贡献率），识别增长机会与风险；向管理层提交月度业绩报告，包含市场动态、竞争分析及改进建议。

Analyze sales reports (e.g., conversion rates, average order value, regional contribution rates) to identify growth opportunities and risks; submit monthly performance reports to management, including market dynamics, competitive analysis, and improvement recommendations.

四、 跨部门协作 / Cross-Functional Collaboration

1. 内部协同 / Internal Synergy

与市场部联动，基于本地需求策划促销活动或广告投放（如 Facebook 马来语定向推广）；与产品/供应链部门沟通，反馈客户需求及市场趋势，优化产品策略。

Partner with the Marketing Department to plan promotional activities or advertisements based on local demands (e.g., targeted Malay-language ads on Facebook); communicate with the Product/Supply Chain Department to feedback customer needs and market trends for product strategy optimization.

2. 风险管控 / Risk Control

协调法务审核合同条款（尤其跨境合同），控制交易风险；监督团队合规操作（如反贿赂政策、数据隐私保护）。

Coordinate with the Legal Department to review contract terms (especially cross-border contracts) to mitigate transaction risks; supervise team compliance operations (e.g., anti-bribery policies, data privacy protection).

五、 团队建设与人才培养 / Team Building & Talent Development

1. 团队组建与分工 / Recruiting & Structuring

招募、面试及组建销售团队，确保人员配置符合业务需求；制定团队分工与职责，明确个人销售指标（如月/季度销售额、客户开发量）。

Recruit, interview, and build the sales team to ensure staffing meets business needs; define team division of labor and responsibilities, and clarify individual sales targets (e.g., monthly/quarterly sales volume, lead generation targets).

2. 培训与辅导 / Training & Mentoring

定期组织产品知识、销售技巧、客户谈判等培训（尤其针对跨境新加坡客户的沟通策略）；通过陪访、角色演练等方式辅导新成员，提升团队整体能力。

Organize regular training on product knowledge, sales skills, and client negotiations (especially communication strategies targeted at cross-border Singaporean clients); coach new members through co-visiting and role-playing to enhance overall team capability.

3. 绩效管理 / Performance Management

监控团队成员每日/周/月业绩进度，进行数据分析和问题诊断；实施绩效考核与激励制度（如奖金、晋升机制），优化团队战斗力。

Monitor the daily/weekly/monthly performance progress of team members, performing data analysis and issue diagnosis; implement performance appraisals and incentive systems (e.g., bonuses, promotion mechanisms) to maximize team productivity.

权力和责任 / Authority & Responsibility

部门内部人员/组长的提名和任命权；

月度奖励的制定与申报（报总经理审批）

Authority to nominate and appoint internal department personnel/team leads;

Authority to formulate and submit monthly reward proposals (subject to General Manager's approval).

责任 / Responsibility

对本部门的整体销售业绩、运营规章及销售结果负全责。

Fully responsible for the overall sales performance, operational compliance, and sales outcomes of the department.

Requirement 需求：

本科及以上学历 - Diploma or Bachelor's Holder

商业管理、市场营销相关专业优先 - Preferred in Business Administration, Marketing, or related fields.

至少 3 年销售经验，其中 1 年以上团队管理经验。**必需：**熟悉国际市场，有跨境销售经验者优先。- Minimum 3 years of experience in sales, with at least 1 year in team management. Required: Familiar with international markets; cross-border sales experience is highly preferred.

流利马来西亚英语（书面及口语）；掌握中文（普通话）Fluent in Malaysian English (written & spoken); proficient in Mandarin (Chinese).

掌握基本办公软件（MS Office）的使用方法，具备基本的网络知识 Proficient in basic office software (MS Office) and possess basic network/internet knowledge

个人素质 Core Competencies Skills:

领导力：能激励团队，处理冲突，营造积极销售氛围

Leadership: Able to motivate the team, resolve conflicts, and foster a positive sales atmosphere.

市场敏锐度：熟悉新马经济动态（如新加坡企业在新山的投资趋势）

Market Acumen: Familiar with Singapore-Malaysia economic dynamics (e.g., investment trends of Singaporean enterprises in Johor Bahru)

谈判与影响力：擅长高层客户（如企业决策者）沟通

Negotiation & Influence: Excel at C-level/decision-maker communication.

数据分析：熟练使用 Excel、CRM 工具提炼业务洞察

Data Analysis: Proficient in Excel and CRM tools to extract business insights.

抗压能力：适应快节奏、目标导向的工作环境

Stress Tolerance: Adapt to a fast-paced, target-driven environment

职位类型：全职

薪资： RM4,500.00至RM6,000.00（每月 ）

Work Location: 现场办公