Business Development Supervisor – Warehousing

About the role

Develop key accounts for warehousing and supply chain services in Malaysia, focusing on industries such as e-commerce, retail, FMCG, consumer electronics, manufacturing, and cross-border trade.

Key responsibilities

• Identify prospective clients through market research, industry events, client visits, referrals, and strategic partnerships, while maintaining a healthy sales pipeline.
• Understand clients' requirements related to warehousing, inventory management, order fulfilment, sorting, packing, distribution, and system integration, and propose customised warehousing and distribution solutions.
• Lead commercial negotiations, pricing, contract discussions, tenders, and proposal submissions to secure new business and achieve revenue, gross profit, and collection targets.
• Coordinate with internal teams, including Operations, Warehousing, Transportation, IT, Finance, and Legal, to conduct project assessments, design solutions, calculate costs, and ensure successful implementation.
• Manage relationships with key clients, conduct regular business reviews, and identify opportunities for service expansion and value-added solutions to improve customer satisfaction and retention.
• Monitor operational performance after project implementation and coordinate the resolution of major client issues to ensure service quality and fulfilment of contractual commitments.
• Collect and analyse market intelligence, competitor activities, industry trends, and client needs to support the company's product, pricing, and market strategies.
• Prepare sales forecasts and account development plans, and provide regular reports on business progress, sales pipeline, and performance.

About you

• Bachelor's degree or above in Logistics, Supply Chain Management, Marketing, Business Administration, or a related field.
• At least five years of sales experience in logistics, warehousing, contract logistics, supply chain, or third-party logistics, including at least two years of key account development experience.
• Strong understanding of the Malaysian warehousing and supply chain market. An established network among large local companies, multinational corporations, e-commerce platforms, brand owners, or manufacturers is preferred.
• Good knowledge of warehousing business models and cost structures, with the ability to independently analyse client requirements, design warehousing solutions, conduct cost calculations, and prepare commercial quotations.
• Strong capabilities in business development, commercial negotiation, project management, and cross-functional coordination, with the ability to manage complex projects involving long sales cycles.
• Results-driven and commercially minded, with the ability to achieve revenue, gross profit, payment collection, and new customer acquisition targets.
• Good written and spoken English. Proficiency in Chinese and/or Bahasa Malaysia would be an advantage.
• Proficiency in Microsoft Office and CRM or other sales management systems.
• Willingness to travel within Malaysia. A valid driving licence and own transport are preferred.