Business Development/Account Manager

Job highlights

• Experience in client relationship management and staffing services

• Manage client accounts, coordinate recruitment processes, upsell services, and ensure client satisfaction

• Build and maintain strong, long-term relationships with key client stakeholders.

• Act as the primary point of contact for client accounts, understanding their business and staffing needs.

• Work closely with the recruitment team to ensure timely and quality delivery of candidates.

• Manage and track job orders, coordinate interviews, and establish feedback loops.

• Identify opportunities to upsell or cross-sell staffing services within existing accounts.

• Conduct regular review meetings with clients to ensure satisfaction and address concerns.

• Maintain documentation of client interactions and maintain accurate account information.

• Collaborate with internal teams (delivery, HR, legal, payroll) to ensure smooth onboarding and ongoing support.

• Meet or exceed account growth targets and client satisfaction KPIs.

• Monitor market trends and competitor activity to identify growth areas.