Business Director

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About the Role

As a Business Director, you'll serve as the executive growth driver and senior strategic lead for one of our highest-profile client portfolios. You will be responsible for shaping long-term business partnerships, unlocking multi-stream commercial opportunities, and elevating service delivery through a future-facing, AI-enabled production and creative ecosystem. We are looking for someone who is passionate about seeking new opportunities to create impactful work, acting as an indispensable business partner who bridges creative ambition, technological innovation, and financial performance.

Responsibilities:

• Own and expand the executive client relationship portfolio as a senior strategic advisor, aligning client growth ambitions with our full spectrum of creative, tech, and AI capabilities.
• Develop comprehensive account strategies, financial forecasts, and commercial roadmaps designed to secure long-term client retention, maximise net revenue, and optimise profitability.
• Identify and pursue new business opportunities within existing accounts, pitching innovative scopes and framing complex offerings to drive business transformation.
• Oversee the end-to-end execution of large-scale, multi-market programs, ensuring cross-functional teams deliver on time, on budget, and to the highest quality standards.
• Translate high-level business challenges into clear, value-driven briefs and scopes of work that balance client impact with operational efficiency.
• Navigate and resolve high-stakes client issues and escalations with executive diplomacy, maintaining trust and driving win-win outcomes during complex conversations.
• Partner with creative, operational, data, and finance leadership to streamline delivery models and incorporate emerging AI tools into daily workflows.
• Lead, mentor, and scale a high-performing team of account leaders, cultivating a commercially focused, collaborative, and career-advancing environment.

About You

The essentials:

• Native-level fluency in Dutch (written and spoken) alongside fluent English, essential for leading this specific regional portfolio and stakeholder network.
• Proven executive client leadership with a track record of managing, growing, and retaining high-value client accounts at the Business Director or Senior AD level.
• Strong commercial and financial acumen, with experience managing substantial P&L, negotiating complex contracts, and driving profitable organic growth.
• Deep operational expertise in scoping, budgeting, and delivering integrated digital, production, and tech transformation programs across multi-market setups.
• Strategic mindset and tech fluency, with a sharp understanding of how AI, technology, and data-driven insights transform client businesses and production models.
• Inspirational leadership skills, capable of developing high-performing account management teams and guiding cross-functional disciplines toward a unified goal.
• Exceptional communication and negotiation skills, comfortable leading difficult yet collaborative conversations with both C-suite clients and internal partners.

Not a must, but a plus:

• Extensive experience within a fast-paced agency, Marketing Services, or Client Success environment in the Benelux region.
• Hands-on exposure to AI-driven workflow tools and emerging production technologies.
• Experience leading multi-brand or global account ecosystems spanning content, media, and digital product touchpoints.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group's 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.