Business Executive

Overview

We are looking for a Business Executive to support AKC’s daily operations, course administration, customer service coordination, and internal workflows.

This role is suitable for candidates who are interested in business operations, customer service, administration, and service improvement. You will gain practical experience handling customer enquiries, document filing, scheduling, reporting, internal coordination, and sales/admin workflows.

By the end of this work-study programme, you will have hands-on experience supporting operations, managing customer and stakeholder communication, maintaining records, and understanding how customer experience supports business efficiency.

Roles and Responsibilities

• Support daily business operations and course administration workflows
• Assist with customer enquiries through phone, email, WhatsApp, or walk-in communication
• Support registration follow-up and customerservice coordination
• Maintain accurate records for documents, schedules, registrations, and internal follow-ups
• Support sales and administrative follow-up activities
• Assist in preparing sales, enquiry, registration, or operational reports
• Manage customer communication across relevant service channels
• Collaborate with internal departments to support smooth course delivery and customer service

Requirements

• Nitec or Higher Nitec in Customer Experience Management, Business Administration, Retail & Online Business, or related fields
• Strong interest in business operations, customer service, administration, or service improvement
• Good communication skills for handling customers, learners, clients, and internal teams
• Organised and detail-oriented when managing records, schedules, documents, and follow-ups
• Comfortable using Microsoft Office, email, and basic digital tools
• Able to handle customer enquiries professionally and patiently
• Able to coordinate with different departments and follow through on assigned tasks

Absolute Kinetics Consultancy (AKC) Pte Ltd officially opened for business on 18th April 2001.

AKC is an Approved Training Organisation appointed by SkillsFuture Singapore (SSG) to provide a wide range of courses approved by Ministry of Manpower (MOM), SkillsFuture Singapore (SSG), Singapore Resuscitation and First Aid Council (SRFAC), & Singapore Civil Defence Force (SCDF).

Its clientele list includes SMEs to MNCs from various industrials ranging from construction, manufacturing, oil & gas to employment firms (Certificate of Employment Intermediaries for Key Appointment Holders & General Employees). The company is also an approved MOM SIP (Settling in Programme for Foreign Domestic Workers) training center and an approved Food Safety training provider.

AKC conducts workplace and health safety courses as its core business and also offers consultancy, risk management and other specialised training services such as certificate for employment intermediaries. It also has a team of around 100 professionals (comprising full time and part time trainers) skilled in various safety specialisations such as construction safety, scaffolding, shipyard safety, metalworking and welding, amongst others.