Business Executive Officer

Scope of Work: This role focuses on marketing, brand management and general project management. The Business Executive Officer will also handle ad hoc tasks from the Directors and Senior Management Team (SMT), overseeing the delivery of continuous improvements to processes, systems, culture and ethos.

The Business Executive Officer is responsible for working closely with the key stakeholders and Compliance to ensure marketing content, change control and projects move smoothly from idea to sign-off, and that operations are streamlined.

Duties and Responsibilities:

1. Marketing Support

• Support the business’s ongoing internal marketing project by liaising with key stakeholders, tracking progress against agreed timelines and ensuring deadlines are met.

• Act as a helpful resource to the marketing team, completing appropriate research and gathering content ideas to support planned campaigns and activity.

• Support the change control process for marketing content, coordinating submissions, amendments and approvals to obtain timely content sign-off.

• Review marketing content first-hand before it reaches Compliance for final sign-off, identifying issues early to create the smoothest possible approval journey.

• Work collaboratively with the internal marketing team to build brand validity, supporting increased social media activity across all platforms and growth in following and engagement.

• Strategic Alignment: Work closely with Directors to understand the core business strategy and makes sure all marketing activity supports it, from long-term brand building to individual campaigns.

2. Support for General Project Management & Change Control

- Support the Project Manager in the ongoing review and improvement of project management and change control principles across the businesses, including the application of agile working practices to improve delivery speed and responsiveness to change.

• Support the delivery of organisational projects, ensuring they are effectively coordinated and, where applicable, delivered on time and within budget. This includes initiatives such as Cezanne implementation, a business-wide communications strategy, a business-wide training strategy, systems and process reviews, and the review and full adoption of the Microsoft 365 suite.

• Coordinate project timelines, team resources, and deliverables, ensuring regular updates to the SMT and Directors.

• Ensure smooth execution of company initiatives, driving continuous improvement and efficiency in operations.

• Handle special projects or requests from the Directors and Senior Management Team (SMT).

3. Brand Management & Marketing

- Manage the company's brand identity across internal and external communications, ensuring consistency in messaging, tone and style.

• Support the development and maintenance of brand standards across all communications, both online and offline.

• Collaborate with internal and external agencies to uphold and enhance the company's public image.

Qualifications and Skills:

Education: A degree, apprenticeship or professional qualification in marketing, digital marketing, communications, media or a related field (e.g. CIM, DMI or Google/Meta certifications) would be advantageous. We welcome candidates at an early stage of their career who can show real enthusiasm and a strong portfolio. Experience planning and delivering marketing campaigns or projects from start to finish, including setting timelines, coordinating contributors and tracking progress against goals.

Experience: Hands-on experience creating and managing content across social media platforms (e.g. LinkedIn, Instagram, Facebook, TikTok), whether in a professional role, placement, freelance work or personal projects. Experience planning content calendars, writing engaging copy and producing simple visual or video content. Experience in regulated financial services or debt solutions, including exposure to FCA financial promotion rules is desirable but not essential. Full training will be provided. Understanding of digital marketing metrics such as reach, engagement, click-through and conversion, and how to use them to improve performance.

Our Values: We look for someone who will champion our values in everything they create and share:

• Experienced: Builds knowledge of our sector and services so our content shows real expertise and earns trust.

• Quality: Takes pride in producing polished, accurate and professional work across every channel. Relevant: Creates timely, useful content that speaks to the real situations and needs of our audience.

- Considerate: Communicates with empathy, recognising that many of our customers may be facing difficult or stressful circumstances.

- Transparent: Keeps messaging clear, honest and fair, in line with FCA requirements, so customers always know where they stand.

Pay: From £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Health & wellbeing programme
• Transport links

Work Location: In person