Business Intelligence Analyst

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Who We Are:

Welcome to ContactPoint 360, the world’s fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Job Summary Purpose:

We are looking for a Business Intelligence Analyst to collect, analyze, and organize data to help make wise business decisions. In this position, you will coordinate data implementation projects in collaboration with other data professionals and in communication with the management team.

Job Responsibilities:

• Develop and optimize SQL queries (including CTEs and subqueries).

• Build and maintain Power BI dashboards and Excel reports.

• Help develop analytical tools and programs

• Design and manage end-to-end data models for business needs.

• Collaborate and communicate with data professionals and upper management to oversee projects

• Analyze trends, data, notes, root cause analysis on reports generated from the system.

• Perform deep data analysis to provide actionable insights.

• Determine opportunities to streamline manual processes through automation of reports or processes.

Qualifications:

• Bachelor's degree or higher in business, information management, finance, or a related field

• Proficient in written and spoken English.

• At least 2 to 3 years of relevant experience.

• Power BI hands-on experience and other dashboarding platforms

• Experience with information management

• Analytical and research skills

• Experience with big data tools and relevant computer software

• Knowledge of effective business practices and systems

What's in it for you?

• Great base salary

• HMO Medical Insurance

• Dental Coverage

• Paid Vacation and Sick leave

• 13th-Month Pay

• Career & Leadership Development Training Programs

• Corporate Employee Discounts on Partnered Stores

Join our Amazing Team Today and Embrace Excellence Together!

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.