Business Intelligence & Data Analyst

More Information

1. Overview and Objectives of the Position:

The Business Intelligence & Data Analyst is responsible for delivering structured, accurate, and actionable data insights across Skyborne Airline Academy, with a primary focus on student progression, resource utilization, and operational performance.

The role will develop and maintain dashboards and reporting frameworks that provide real-time visibility into training flow, scheduling efficiency, and capacity management. This position enables leadership to proactively identify risks, improve planning discipline, and ensure data integrity across all core systems.

Objectives:

• Provide clear visibility of student progression across all training programs

• Deliver accurate reporting on instructor, aircraft, and simulator utilization

• Ensure data integrity across FlightLogger, Aeroplanned, and internal systems

• Support leadership with decision-ready dashboards and reporting

• Enable early identification of delays, risks, and operational constraints

• Establish a single source of truth across operational data

2. Key Relationships:

• Chief of Staff

• Flight Training Leadership

• Operations Leadership

• Group Head of Strategic Planning

• Scheduling Teams

• Student Progress Coordinators / Program Management

• Finance Teams

• Sales and Commercial Teams

• External (as required):

• System providers (FlightLogger, Aeroplanned, CRM platforms)

• Data and reporting vendors

3. Key Responsibilities and Accountabilities:

Student Progress & Training Visibility

• Develop and maintain dashboards tracking student progression across all training phases

• Provide visibility into at-risk students and escalation triggers

• Support OCC and Training with progression tracking and intervention insight

Resource & Operational Visibility

• Build dashboards for instructor, aircraft, and simulator utilization

• Analyze capacity versus demand across scheduling horizons

• Identify inefficiencies including underutilization, conflicts, and gaps

• Support forward planning with data-driven insight

KPI & Leadership Reporting

• Develop and maintain standardized KPI dashboards across departments

• Deliver concise, decision-ready reporting to leadership

• Support monthly and ad hoc reporting with clear performance insights

Data Management & Systems

• Extract, validate, and manage data from FlightLogger, Aeroplanned, Salesforce, and finance systems

• Ensure consistency and accuracy across all platforms

• Identify and resolve data discrepancies

• Support development of structured data environments and pipelines

Cross-Functional Collaboration

• Partner with Operations, Training, Scheduling, and Student Progress teams

• Act as the link between systems, data, and operational information provision

• Support continuous improvement initiatives with data-led information

• Enable stakeholder adoption of dashboards and reporting tools

4. Qualifications, Experience and Personal Qualities:

Required

• Experience in data analysis, reporting, and dashboard development

• Proficiency in Power BI or equivalent BI tools

• Advanced Excel capability

• Strong working knowledge of SQL and relational databases

• Ability to manage and interpret data from multiple systems

• Strong attention to detail and data accuracy

• Ability to translate data into clear operational insight

Preferred

• Experience with Python for data processing, Power BI or ETL

• Familiarity with cloud environments such as AWS

• Understanding of GraphQL or equivalent Query Language for API

• Experience with operational and/or scheduling data

• Exposure to aviation, education, or regulated environment

Core Competencies

• Analytical thinking with strong operational awareness

• Clear and effective communication

• Ownership and accountability for data quality

• Ability to identify risks early and support escalation

• Structured and process-driven approach

Education

• Bachelor’s degree in Data Analytics, Business Intelligence, Computer Science, Information Systems, Finance, or related field

• Equivalent practical experience will be considered

5. Tools & Systems:

FlightLogger, Aeroplanned, Salesforce, LMS/ground school platforms, e-signature tools, Microsoft Office Suite including SharePoint and standard comms tools (email, Teams/Slack) Business Intelligence & Reporting, Power BI (dashboard development and reporting) Microsoft Excel (advanced analysis, data validation, modeling), Data & Database Management, SQL/relational databases (data extraction, transformation, validation)

Python (as applicable for data processing and ETL workflows), GraphQL.

6. Key Performance Indicator:

Success Metrics (KPIs)

• TBD

7. Safety Responsibilities:

Uphold safety and compliance standards across global operations. Ensure all regional HR practices reflect aviation regulatory bodies’ requirements. Maintain role within the company’s Emergency Response Plan and incident communications protocol.

Benefits

• Health Insurance (medical, dental and vision)
• 401k Investment
• PTO - 18 days, plus 5-Sick Days
• Holidays - 9 days

About Us

We are Skyborne, an industry-leading aviation training academy with a mission to Build Better Pilots. As a growing business, we’ve invested in state-of-the-art training facilities in both the UK and U.S., as well as cutting-edge resources to deliver the very best in airline-focused pilot training. We are proud to operate three state-of-the-art training facilities. Alongside our UK head office at

Gloucestershire Airport, we operate from two major training locations - Vero Beach, Florida, and Bournemouth International Airport in the UK. Every role at Skyborne plays a vital role in guiding our trainees from the classroom to the flight deck, with our graduates going on to fly for leading airlines.

We set ourselves the highest standards and believe that work should be both satisfying and fun. At the core of Skyborne is a culture shaped by our values and pillars:

Creativity

We champion creativity in everything we do. We think differently and we aren’t afraid to ask questions. Innovation drives us forward and we’re always looking for smarter, more effective ways to improve how we operate.

Humanity

We foster a supportive, team-focused environment where staff and students feel empowered, valued and heard. We respect every individual and believe that recognition, inclusion and collaboration are essential.

Quality

Safety, expertise and professionalism are at the heart of what we do here at Skyborne. Trusted by our students and airline partners alike, we hold ourselves to the highest standards and we don’t settle for anything less.

We’re a people-first company and a motivated, passionate team who take pride in giving our trainees the strongest start to their aviation careers.

Our carefully selected team of professionals are committed to shaping the next generation of pilots. We partner with an extensive list of major global airlines, including British Airways, SkyWest, DHL, Jet2.com and easyJet. Whether aviation has always been on your radar or you’re discovering it for the first time, we’d love to hear from you!