Business IT Technician, Level 1

Company Overview:

TBS Technologies is a growing Managed Network Solutions company that delivers proactive IT support, network security, print services, document management and infrastructure solutions to a diverse range of clients. We pride ourselves on delivering excellent service, building strong client relationships, and fostering a supportive team environment.

Position Summary:

We are seeking a motivated, detail-oriented Level 1 Business IT Technician to join our team. This is a hands-on role ideal for someone who is eager to grow their IT skills in a fast-paced, client-focused environment. You will be responsible for monitoring critical systems, supporting client infrastructure, and assisting with the resolution of technical issues.

Key Responsibilities:

• Monitor network, computer, backup, and security dashboards for alerts and anomalies.
• Respond promptly to system alerts, escalating issues as necessary.
• Assist in setting up new client computers, including imaging, configuration, and deployment.
• Support network installations and assist with hardware setup (switches, firewalls, cabling, etc.).
• Troubleshoot and resolve client software, networking, and security-related issues.
• Document all work in ticketing and knowledge base systems.
• Work collaboratively with other technicians and escalate complex issues to senior staff.
• Support internal IT projects and assist with tasks assigned by team leadership.
• Provide excellent customer service and maintain clear, professional communication with clients.

Qualifications:

• Experience with networking, administration of operating systems (Windows, macOS), and security fundamentals.
• Strong interest in learning new technologies and gaining hands-on experience in IT support.
• Fluency with Microsoft 365, Google Workspace, antivirus software, remote desktop tools, and backup systems is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver’s license (required for onsite service).

Education & Experience:

• High school diploma or equivalent required; Associate’s degree or technical certification (e.g., CompTIA A+, Network+) preferred.
• Internship or relevant experience in a help desk or IT support role is a plus but not required.

What We Offer:

• Opportunities for training, certification, and career advancement.
• Exposure to a wide range of IT systems and client environments.
• A supportive team and positive work culture.
• Access to company vehicles for onsite service calls.
• Competitive salary and benefits package.

Pay: $30,000.00 - $35,000.00 per year

Work Location: In person