Business Office Assistant

Job Purpose

To support the smooth operation of the Business Office by providing efficient patient registration, billing, payment and administrative services while ensuring a positive experience for patients and visitors.

Job Responsibilities

• Handle patient registration, admission and appointment-related matters accurately and efficiently.
• Perform cashiering and billing transactions, including collection of deposits and payments, while ensuring accuracy of patient accounts.
• Follow up on insurance Guarantee Letters (GL), payment arrangements and related documentation with insurers, corporate clients and patients.
• Coordinate the patient discharge process, including finalisation of bills and necessary documentation, to ensure timely and smooth discharge.
• Attend to patient and visitor enquiries professionally while working closely with internal departments to ensure smooth and timely service delivery.

Job Requirement:

• Diploma / Degree in Business Administration, Healthcare Management, or related field
• Fresh graduates are encouraged to apply
• Good communication and interpersonal skills
• Computer literate and detail-oriented
• Preferable candidate with working experience in hospital industry. Experience in liaising with insurance matters would be an added advantage
• Must willing to work shift schedule basis (including Night Shift, Public Holiday and Weekends)