Business Office / Human Resources Coordinator

Position Summary:

Business Office / Human Resources Coordinator leads the community's human resources and business office functions by providing support and direction to employees, residents, families, and community leadership. Responsible for the timely and accurate administration of payroll, benefits, employee relations, recruitment, leave management, billing, collections, resident accounts, and other business office operations.

Position Responsibilities:

• Must follow HCF Policies and Procedures.
• Serve as the primary business office and human resources resource for the community.
• Responsible for the bi-weekly processing of payroll and related payroll audits.
• Accurately complete and audit benefit enrollments, employment documentation, personnel files, and other required records.
• Manage Workers’ Compensation and Unemployment Compensation claims.
• Coordinate FMLA administration and other leave of absence processes.
• Build and maintain positive employee relations and assist the Administrator in addressing employee concerns and performance issues.
• Coordinate and participate in new hire orientation and onboarding.
• Responsible for criminal background checks, pre-employment drug screening, and all associated pre-employment requirements in compliance with state and federal regulations.
• Responsible for the creation and maintenance of resident financial accounts.
• Responsible for billing, collections, and accounts receivable in a timely and accurate manner.
• Collect resident private pay charges and other resident financial obligations in accordance with HCF policy.
• Maintain resident trust accounts and resident census information, as applicable.
• Work with residents, families, and third-party payers in a professional manner.
• Maintain knowledge of Medicare, Medicaid, private pay, and third-party insurance billing as applicable to the community.
• Assist residents and families with financial documentation and payment-related inquiries.
• Coordinate with applicable agencies and third parties to support resident eligibility and financial processing.
• Make bank deposits and maintain business office financial records in accordance with company policy.
• Assist with admissions, move-ins, and resident transitions as needed.
• Participate in the QAPI process.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities: Associate degree in Human Resources, Business Administration, Accounting, or a related field preferred. Minimum of two years of experience in human resources, payroll, business office, billing, accounting, or a related role required. Experience in senior living, healthcare, or long-term care preferred. Must possess strong organizational, communication, customer service, and computer skills. Experience with payroll, benefits administration, accounts receivable, and resident billing preferred.

Benefits:
Promotion opportunities
Flexibility
Education/Learning
Competitive benefit package

What we look for:

Experience – If you’ve had a job or experience in a position with similar goals and responsibilities, we’d love to connect with you.
Skills – We’re looking for individuals that are compassionate, team players, social, trustworthy and service-minded.

Characteristics – We’re looking for individuals that are self-motivated, dependable, ethical, and ready to jump in and provide outstanding care and customer service to our residents.

The Company

Our Core Values, better known as We Care is that each and every employee in the organization is held to standards of Wholeheartedness, Excellence, Collaboration, Accountability, Respect, and being Ethical. Whether you work for HCF or become a resident of HCF, we can promise you one thing; we will treat you like family!

Experience

Preferred

• Business Office Manager in LTC or AL
• Human Resources Coordinator

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.