Business Operation Specialist/Data Analyst

Key Responsibilities

• Administer, configure, maintain, and optimize operational systems, business applications, and digital platforms.
• Develop and maintain reports, dashboards, analytics, and performance metrics, ensuring data accuracy and integrity.
• Design and support automation, digital workflows, forms, and system enhancements to improve efficiency and user experience.
• Manage user access, permissions, security profiles, onboarding, and offboarding across operational systems.
• Maintain system records, document repositories, templates, registers, reference data, and other business support materials.
• Work with stakeholders to gather requirements, identify process gaps, and deliver system, reporting, automation, and process improvements.
• Support system testing, quality assurance, user acceptance testing, implementation, rollout, and user adoption.
• Create and maintain process documentation, work instructions, training materials, and user guides.
• Support transformation and continuous improvement initiatives through analysis, system configuration, reporting, testing, and training.
• Maintain governance and documentation standards and escalate system, data, access, and process issues when required.

Qualifications & Experience

• Experience in systems administration, business systems support, reporting/analytics, process improvement, or operational administration.
• Strong experience with Excel, Power BI, SharePoint, Visio, Copilot, and other Microsoft business tools.
• Experience with Power Apps, Power Automate, digital workflows, forms, and business automation.
• Experience gathering business requirements and translating them into practical system or process solutions.
• Experience managing data quality, system records, user access, documentation, and controlled business information.
• Familiarity with CRM, ERP, workflow, field management, or low-code platforms such as Salesforce, Sitetracker, Maximo, Appian, ConSol, or Microsoft Power Platform is an advantage.
• Experience with Salesforce Flows, Apex development, or system integrations is highly desirable.
• Experience supporting system rollouts, business transformation, AI-enabled solutions, and continuous improvement initiatives is an advantage.
• Experience in telecommunications, infrastructure, utilities, construction, property, or service delivery environments is preferred.

Pay: Php28,000.00 - Php35,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote