Business Operations Analyst

Who you are

• Experience working with stakeholders across different teams or functions, supported by clear written and verbal communication skills to explain information professionally and effectively
• Strong organisational skills, with the ability to manage a varied workload, prioritise tasks, and meet agreed deadlines
• Good judgement, with the ability to identify key issues, communicate them clearly, and escalate appropriately when required
• A proactive and delivery-focused approach, with the confidence to take ownership, anticipate issues and move work forward at pace
• Strong attention to detail, with the ability to produce accurate, well-structured work in a busy environment
• A confident and engaging communication style, with the ability to build positive relationships and influence constructively
• The ability to work across different operational functions, joining the dots between teams, processes, risks and priorities
• Strong analytical and problem-solving skills, with the ability to identify themes, spot gaps and turn insight into practical action
• Flexibility and resilience, with a continuous improvement mindset and willingness to support different areas as priorities evolve

What the job involves

• This role is graded as: Senior Associate – Regulatory
• We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services
• The Authorisations Division ensures the firms and individuals who apply to us to be authorised or approved understand how we test they will comply with our regulation. We use Authorisation to help deliver our public offer, and as a tool to protect consumers from the harm that can be caused by bad conduct in the financial services industry
• The Register and Authorisations Services (R&AS) department builds confidence in Authorisations' decision making, systems, processes, data and platforms. Our integrated, high-quality services enable effective determinations, and a strong firm and consumer offer by providing operational rigour, insights and capability development, managing policy, frameworks and process change and improving our data, digital products and technology
• Support work across the Capabilities and Controls team across a range of operational functions, including governance, risk, controls, quality assurance, business improvement and implementation
• Work with colleagues across different teams to understand operational issues, identify themes and support practical improvements
• Make sure actions, risks, decisions and dependencies are clearly owned, tracked, progressed and followed through
• Use sound judgement to prioritise activity, spot where issues need attention and escalate matters appropriately
• Support governance forums, including preparing updates and papers, coordinating inputs and ensuring clear follow-up on agreed actions
• Support the division’s approach to risk and controls by helping teams identify, assess and manage operational risks in a proportionate way

The application process

• End Date: August 16, 2026
• CV Review/Shortlist: 18th August
• Interviews W/C: 24th August
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time
• Your external recruitment contact is Benjamin via [email protected]
• Your internal recruitment contact is Katie via [email protected]
• Sent via social media or email will not be accepted

Benefits

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa
• A non-contributory Pension of at least 8%
• Life assurance
• Income protection