Business Operations Analyst

What you will do

You will be accountable for providing strong analytical and operational support for our SSA regional business this includes our B2C and channel2C business. You will provide regular content performance reporting, insights, and improvement recommendations to optimize all content throughout its lifecycle across formats. Additionally, you will provide administrative support for the Managing Director as needed.

Duties include but are not limited to:

• Supports the regional business and its operations, leadership and team members or sub-teams to take holistic, data-and-insight driven decisions through the development of a comprehensive range of data insights and analyses – e.g., most recent customer and market insights, business and financial metrics, external and internal data points and other inputs - analysis thereof, and presentation of recommendations through consolidated insight reports
• Utilizes information available in various parts of organization to ensure full and complete understanding of organization operations and dynamics and ensure dissemination among regional business teams on a regular basis
• Responsible for mapping and evaluating the current data, customer experience intelligence and other insights availability and quality, identifying gaps and needs from across the regional business team and builds strong and effective relationships and works with needed internal PMI stakeholders (i.e., Strategy, Finance, Data team, CX, IT etc.) to close these gaps as regional driver
• Works with the regional leadership to build the annual regional strategy, translates strategy into objectives and key results areas and support regular KPI tracking

What you will bring to the role:

• University degree in business, marketing, or related area. Advanced education desired.
• Minimum 2 years’ experience in a high-volume relationship development/service corporate environment; product experience or similar scope experience preferred.
• Minimum 2-3 years of experience in roles analyzing data and providing insights that drive business decisions
• Strong interpersonal and engagement skills with the ability to handle proactive engagement and coordination with multiple stakeholders, roles and specializations.
• Outcomes- driven, proactive, analytical, design and strategic thinker across end-to-end planning, design, integration and delivery.
• International work environment exposure and familiarity preferred. Multiple language skills advantageous.

This is a one year fixed contract .