Business Operations Analyst

Position Summary :

The Business Analyst supports the Operations leadership team by delivering clear, actionable analysis that improves fleet utilization, driver productivity, service reliability, and transportation cost efficiency across a multi-region, multi-terminal, multi-truck, and multi-product transportation business.

This role will be involved in daily operations and focus on execution, variance identification, and continuous improvement.

Exciting Details:

• Pay: Competitive salary and paid weekly.
• Benefits: Medical, Dental, Vision, and Life Insurance offered the first of the month after 60 days of employment. 401k available after 30 days.
• Schedule/Hours: M-F normal working hours
• Candidates can live in either the Knoxville, TN or Phoenix, AZ areas.

Essential Functions:

• Track and analyze key operational KPIs.
• Compare performance across regions, terminals, products, truck types, and driver shifts
• Identify root causes of inefficiencies tied to routing, scheduling, supply constraints, and cost above budget.
• Provide weekly and monthly operational summaries for leadership.
• Analyze fleet utilization by truck type and terminal.
• Track maintenance cost per mile, downtime, and PM compliance.
• Identify aging asset risks and under-utilized equipment.
• Support fleet sizing, replacement timing, and capital planning decisions.
• Break down labor, fuel, maintenance, and equipment costs into simple summaries.
• Support and verify decisions with data on Driver payroll, route design changes, equipment assignments, terminal staffing levels, and service model adjustments
• Quantify operational trade-offs between service, cost, and capacity.
• Support directors and vice president with ad-hoc analysis for: Region and Terminal performance issues, service disruptions, cost overruns, customer network or terminal changes
• Turn operational questions and inquiries into simple decision ready insights
• Partner directly with field leadership to validate findings and assumptions
• Maintains compliance with all PTL policies and procedures
• Other duties as assigned

Minimum Requirements:

• 3-7+ years in transportation, logistics, or fleet-based operations analytics
• Strong understanding of truck/driver productivity, routing, and fleet cost drivers
• Advanced Excel skills (pivot tables, modeling, Power Query preferred)
• Experience with BI tools (Power BI, Tableau, or similar)
• Comfortable working with imperfect real-world operational data and feedback
• Fuel, lubricants, bulk, or hazardous materials truck transportation delivery preferred
• DOT / HOS exposure and driver pay models preferred
• TMS, telematics, and fleet maintenance systems preferred
• SQL or data querying experience preferred

Education :

Bachelor's degree in business, data analytics, or similar field strongly preferred

Working Conditions:

• Extended schedule may be required as dictated by management and business needs
• Must be able to occasionally lift as much as ten (10) lbs.
• May be required to sit and review information on a computer screen for long periods of time