Business Operations and Executive Support (Australian Experience preferred)

Business Operations & Executive Support
Full-Time | Remote | Philippines | Australian Business
We are looking for a highly organised, proactive and tech-savvy Business Operations & Executive Support professional to work directly with the owner of two growing Australian businesses.
Initially, you will support a growing Australian property services business, becoming an extension of the owner across administration, accounts, systems, digital marketing and day-to-day operations.
Over time, the role will also expand to support a second business in the fitness industry.
This is a hands-on role for someone who is comfortable wearing multiple hats and, importantly, has experience with Xero, ServiceM8, website management and social media.
Key ResponsibilitiesXero & Accounts Administration

• Manage invoicing and general accounts administration in Xero
• Assist with reconciliations and keeping financial records up to date
• Monitor and follow up outstanding customer payments
• Help maintain accurate customer and supplier records
• Work with the owner to keep the financial administration of the business organised

ServiceM8 & Business Operations

• Manage day-to-day administration through ServiceM8
• Maintain customer and job information
• Assist with scheduling, job management and customer follow-ups
• Help ensure jobs move smoothly from initial enquiry through to completion and invoicing
• Identify opportunities to improve workflows and processes within ServiceM8

Previous ServiceM8 experience is highly desirable.
Website & Digital

• Assist with building, updating and managing the company's website
• Create and update website pages and content
• Ensure business information, services and enquiries are kept up to date
• Help improve the overall online presence of the business

We're looking for someone who is comfortable working with website builders/CMS platforms and can confidently make changes without needing a developer for every update.
Social Media

• Help manage the company's Instagram, Facebook and TikTok accounts
• Create, schedule and publish content
• Assist with basic graphics and video content
• Repurpose photos and videos from the business into engaging social content
• Help maintain a consistent online presence
• Respond to or coordinate enquiries generated through social channels

Experience using tools such as Canva, Meta Business Suite or similar social media platforms would be an advantage.
Executive & General Business Support

• Provide general administrative support directly to the business owner
• Manage follow-ups and keep important tasks moving
• Help document processes and create better systems
• Identify opportunities to automate repetitive work
• Assist with customers, suppliers and general business administration
• Take ownership of ad-hoc projects across both businesses

What We're Looking For
We're particularly interested in candidates who have experience across several of the following areas:

• Xero - essential
• ServiceM8 - highly desirable
• Website building and management - essential
• Managing business social media accounts - essential
• Accounts administration and invoicing
• Canva and basic content creation
• Facebook, Instagram and TikTok
• AI and automation tools
• Working directly with a founder, director or small business owner

Beyond technical skills, you need to be organised, proactive and comfortable taking ownership.
We don't want someone who simply waits for the next task. We're looking for someone who can understand how the businesses operate, identify what needs to happen next and help the owner stay on top of it.
Strong written and spoken English is also important, as you'll be communicating directly with the owner, customers and other stakeholders.
The Opportunity
This is an opportunity to become a genuine right-hand person to a business owner, rather than simply filling a traditional administration position.
As you learn the businesses and build trust, you'll have the opportunity to take on greater responsibility across operations, systems, marketing and projects.
We're looking for someone who wants to grow with the businesses and become an important long-term member of the team.
IMPORTANT - Application Process
As part of your application, you must create a profile with The Outsource People (TOP) and upload a short introduction video.
�� Create your TOP profile here:
https://theoutsourcepeople.com/
Once you've created your profile, please upload a short video introducing yourself and covering:

• Your experience with Xero and ServiceM8
• Your experience building or managing websites
• The social media accounts you've previously managed
• Other software, AI or automation tools you're confident using
• Why you'd be a good fit as the right-hand person to a growing Australian business owner

Your TOP profile and video form an important part of the application process. Candidates who don't complete this step may not progress to interview.
Shortlisted candidates will then be invited to interview with The Outsource People before progressing to the client.
We look forward to hearing from you.