Business Operations & Growth Lead

About the role

Gold Star Education is looking for a proactive, commercially minded professional to grow sales, lead people, and improve operations across education and accommodation services. Reporting directly to the owner, you will supervise a small team, manage projects independently, and develop new products and services. Your initial priorities will be to increase enrolments, improve class operations, and launch a new product or service.

Key responsibilities

• Drive sales and retention: Generate leads, approach prospective clients, deliver consultations and presentations, follow through to close sales, and utilize the customer database. Meet agreed targets and build lasting relationships that support renewals, referrals, and partnerships.
• Manage education operations: Coordinate classes, teacher assignments, schedules, and educational programs. Resolve issues promptly and ensure clear communication and smooth service delivery for students, parents, and teachers.
• Coordinate student support services: Guide clients through relevant IB and Cambridge education pathways and coordinate university applications, visa application support, and accommodation arrangements with students, families, and service partners.
• Oversee accommodation services: Coordinate inquiries, bookings or tenancies, occupancy efforts, daily operations, and service improvements to support customer satisfaction and business performance.
• Develop products and opportunities: Research market needs, improve existing offerings, build partnerships, and turn ideas into practical products or services. Take ownership from planning and launch through to performance review.
• Lead the team and improve efficiency: Delegate clearly, set priorities and deadlines, monitor progress, and support team development. Identify bottlenecks, simplify workflows, and establish SOPs that improve speed without compromising service quality.
• Monitor results and accountability: Track sales, renewals, project milestones, and operational performance. Provide concise updates to the owner, flag risks early, and resolve routine issues independently.
• Provide occasional teaching cover: Step in when an assigned teacher is unavailable or not ready to teach, covering subjects and student levels aligned with your capability.

About you

• Bachelor's degree in any discipline, including Business, Management, Marketing, Accounting, Finance, Commerce, Education, Mathematics, Science, or Engineering.
• Proven ability to independently manage projects, coordinate a team, and deliver results within agreed deadlines.
• Working knowledge of IB and Cambridge curricula, university admission processes, visa application procedures, and accommodation arrangements.
• Teaching or tutoring experience, with the confidence and capability to provide occasional class cover.
• Strong sales, consultation, public speaking, and relationship-building skills, with confidence approaching prospective clients and taking ownership of sales targets.
• Excellent spoken and written English and professional communication with children, teenagers, parents, educators, clients, and business partners.
• High integrity, sound judgement, and personal accountability, with the ability to work reliably under minimal supervision.
• Ability to work effectively under pressure, manage multiple priorities, and act quickly while maintaining accuracy, clear communication, and service quality.
• Confidence using Excel or Google Sheets, Google Workspace, and AI tools to improve research, reporting, marketing, and operational efficiency.
• Willingness to work scheduled weekends and travel between relevant business locations.

Benefits

• Performance-linked earnings: Base salary plus a one-time commission on personally generated sales and lower-rate incentives on eligible renewal revenue, according to the agreed incentive scheme.
• Direct collaboration with the owner and ownership of meaningful business projects.
• Practical training and guidance alongside your responsibilities.
• Opportunities to develop experience in team leadership, education services, accommodation operations, and product development.