Business Operations Associate

Pride Global/Russell Tobin & Associates is seeking a Business Operations Rep to work for one of our top clients in St Paul, MN 55101.

Apply today for consideration!

Employment Type: Contract

Job Title: Business Operations Rep

Pay: $20 per hour to $22 per hour

Locations: St Paul, MN 55101

Duration: Till 12/31/2026, possible of extension

Job Overview

• Candidates will be onsite 5 days a week during the initial training period (2 - 4 weeks) and can transition to 4 days a week onsite once training is completed.
• This position works out of the mail room and will require fingerprinting for selected candidates.
• Looking for candidates who are skilled in data accuracy, problem solving, and team-based environments.
• Looking for proficiency in Microsoft programs as well as the ability to quickly pick up other systems. This team works in pods with each pod focusing on different lines of business, but they do prioritize cross training between all lines of business.

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Utilizes document capture hardware and software to perform Front End and Back End document capture functions

• Develop and sustain knowledge of line of business product specific document usage, requirements for handling and data validation
• Apply in depth knowledge of capture software modules, knowledge of business area forms, products, electronic document import processing, remittance handling requirements, and management of various service level agreements
• Independently leverages technology to receive and take accountability for assigned tasks and closes tasks promptly when resolved with sufficient documentation and follow-up noted.
• Coordinates timely and accurate fulfillment of Service Now requests.
• Articulate and proficient with various technologies specific to job functions.
• Responsible for independent follow through to ensure swift resolution to research and supports other department teams as needed in a variety of tasks.
• Adhere to compliance 38a-1 requirements including Date and Time Stamping timelines for processing incoming Front-End work and confidentially manage private customer information.
• Collaborates with key stakeholders to ensure compliance and service level standards are met for document service needs. Proactively identifies gaps in service and initiates team collaboration to ensure customer service requirements are consistently met.
• Manage queue of electronic images to successfully complete document review and data validation within compliance and service level requirements.
• Performs quality checks of transactions processed. Identifies and takes actions on errors; researches and implements prevention plans to minimize similar errors in the future; maintains departmental standards for quality and productivity.
• Prepares hard copy documents for scanning
• Affirms electronic documents are directed to the correct business product line
• Identifies the appropriate client area workflow for each scanning application and utilizes software accordingly
• Identifies opportunities to automate repeatable processes, submits automation concepts and requests to technical support teams
• Utilizes image scanning hardware to execute document capture
• Utilizes image software to import or scan documents, perform document review, validation and committal to image repository
• Manages original (hard copy) documents according to established retention schedules
• Works with department leaders on projects designed to improve business processes. Identifies and recommends areas where improvements are straightforward to facilitate improving processes, automation and customer service
• Maintains scanner performance by cleaning scan hardware according to established maintenance schedule
• Responsible for planning and execution of the organization's business operations on a regular basis.
• Defines, develops, improves, and ensures alignment with operational best practices, process, and policies to support strategy and goals. Increases the effectiveness and efficiency of support services through Operational Excellence and Continuous Improvement.
• Clients in this job family can be internal/external clients, channel partners and vendors.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.